Wireless BSS Operations Specialist

1 month ago

Ottawa, Ontario, Canada Freedom mobile Full time
Job Title: Wireless BSS Operations Specialist

We are seeking a highly skilled Wireless BSS Operations Specialist to join our team at Freedom Mobile. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our wireless network, including maintenance, troubleshooting, and optimization of our radio network infrastructure.

Key Responsibilities:
  • Perform routine maintenance and troubleshooting tasks on our radio network infrastructure, including macro sites, small cells, microwave, and fiber transmission.
  • Collaborate with our engineering team to implement corrective and optimization actions on our radio and transmission network.
  • Participate in on-call rotational schedules and emergency staff augmentation, including working nights and weekends.
  • Respond to dispatch as required during service hours and on-call periods.
  • Action assigned trouble tickets for minor, major, and critical issues, minimizing outage times and maintaining MTTR SLA.
  • Troubleshoot and implement corrective actions on radio and transmission network to restore outages and eliminate factors that can cause service outages.
  • Replace field access and transport faulty parts and engage rigging crew when required.
  • Execute activities related to WO/CHGs from engineering for corrective and optimization actions.
  • Perform cell site acceptance with in-house rollout teams or vendors for new installs or network upgrades.
  • Transport network acceptance and testing from internal/external service providers (new or upgrade/downgrade) including RFC2544 testing.
  • Perform detailed call testing's (TCM – Test Call Matrix) in the field required during field and core projects, to verify customer complaints, and confirm/verify a certain KPI degradation in the network.
  • Perform preventive maintenance (PM) routine of access and transport nodes on the field, including battery, call test, radio network elements, microwave measurements, safety audit, LOS verification, and site housekeeping (grass/snow).
  • Responsible for site safety, performing site safety audits and maintenance, and reporting any concerns to the site safety committee.
  • Cell site spares and repair return management.
  • Work with the team to hook up portable generators on site in case of power outages.
  • Attend group meetings and collaboration with other groups.
  • Maintain good relations with landlords and property managers where our sites are installed.
  • In addition to network maintenance activities within the assigned geographic area, this role may also require traveling to other markets/cities to help with projects, emergency outages, or to attend trainings.
Requirements:
  • Strong knowledge of wireless (3G/LTE/5G) radio networks, IP, and transmission backhaul networks.
  • Proficient in troubleshooting wireless network faults.
  • 3-5 years of field experience in O&M environment.
  • Graduate of a recognized telecommunications institution as a Telecommunications Systems Technician, Engineering, or equivalent.
  • Valid non-provisional full Ontario-issued driver's license with clean record.
  • Working experience on Nokia Radio and Transmission network preferred.
  • This role will require a criminal record check.
What We Offer:
  • Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position).
  • Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
  • Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
  • Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
  • Develop your full potential and imagine what you can become within Quebecor's family through our various career opportunities.

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