Senior Manager

4 weeks ago

Ottawa, Ontario, Canada Telesat Full time
Senior Manager - Business Operations

This is a leadership role that oversees the business operations function of Telesat Lightspeed, a global telco network based on LEO (low earth orbit) satellites. The successful candidate will lead efforts to innovate and optimize our operating model to deliver an efficient end-to-end customer journey of our enterprise customers.

Main Responsibilities
  • Customer Journeys and Process Definition: Define and enhance customer journeys across satellite telecom services, ensuring a seamless and intuitive user experience.
  • Business Requirements Management: Collaborate closely with business stakeholders to understand and document requirements specific to satellite telecom operations.
  • User Acceptance Testing & Change Management: Work with IT to test implemented solutions to ensure the solution meets the true needs of the business.
  • Workflow Improvement and Simplification: Identify opportunities to streamline workflows and processes, focusing on operational excellence and cost-effectiveness.
  • Team Leadership and Stakeholder Coordination: Lead a team of business analysts and operations specialists, providing mentorship and guidance to drive high performance and cross-functional collaboration.
  • Operational Performance Monitoring: Define and monitor KPIs to assess the performance of business operations and customer service delivery.
Requirements
  • At least 10 years relevant experience in program/project management, business requirements management, process definition, change management.
  • Experience in Telco business support systems (BSS): CRM, CPQ, product catalog, quoting, order mgmt., revenue mgmt., billing, customer service delivery/assurance.
  • University degree in Business Administration, Information Technology, or related discipline(s).
Working Conditions
  • Ability to work in Canada.
  • Occasional travel to Telesat offices.

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