Restaurant Service Lead

5 days ago


Airdrie, Alberta, Canada Johnny's pizza & wings Ltd Full time
Job Description: Restaurant Service Lead

About the Job:

As a Restaurant Service Lead at Johnny's pizza & wings Ltd, you will be responsible for supervising food service staff, training new hires, managing inventory, maintaining quality control, and addressing customer complaints in a fast-paced restaurant environment.

Key Responsibilities:

  • Establish work schedules and coordinate staff activities to ensure efficient service delivery.
  • Train staff in job duties, sanitation, and safety procedures to maintain a safe and healthy work environment.
  • Estimate ingredients and supplies needed for meal preparation to minimize waste and optimize inventory levels.
  • Supervise and inspect the assembly of trays to ensure high-quality presentation.
  • Maintain accurate records of stock, repairs, sales, and wastage to inform business decisions.
  • Ensure all food and service meet quality control standards to maintain customer satisfaction.
  • Prepare and manage budgets and cost estimates to optimize profitability.
  • Address customer complaints or concerns in a professional and timely manner.
  • Hire and manage food service staff to maintain a skilled and dedicated team.

Work Environment:

  • Noisy restaurant environment with constant customer activity.
  • Hot kitchen environment with regular exposure to heat and steam.
  • Fast-paced work environment with tight deadlines and high pressure.

Requirements:

  • 1-2 years of experience in food service management or a related field.
  • Secondary school graduation certificate or equivalent.
  • Fluency in English language.
  • Ability to work effectively in a team environment.


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