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Director of Operations

2 months ago


Windsor, Ontario, Canada Xodus Travel Services Inc. Full time

About the Role

Xodus Travel Services Inc. is seeking a seasoned Director of Operations to lead our daily operations and drive business growth. As a key member of our leadership team, you will oversee the Travel Assistance, Claims Management, and Recovery services, ensuring efficient and effective service delivery across all departments.

Key Responsibilities

  • Lead and manage the operations team to achieve strategic objectives and improve customer satisfaction.
  • Develop and implement operational strategies that align with the company's goals and objectives.
  • Oversee the operational budget and ensure cost-effective management of resources.
  • Monitor and evaluate team performance, providing coaching and development as needed.
  • Establish and monitor key performance indicators (KPIs) to track operational performance and drive accountability.
  • Prepare and present regular reports on operational performance to senior leaders.

Requirements

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Minimum 10 years of experience in operations management, with at least 5 years in a leadership role within the travel assistance, claims adjudication, or claims management industry.
  • Strong leadership skills, operational expertise, and a commitment to continuous improvement.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible work arrangements and a supportive work environment.

Language

English