Operations Director

4 weeks ago


Windsor, Ontario, Canada Reliance Home Comfort Full time

Operations Director

At Reliance Home Comfort, we're seeking an experienced Operations Director to lead our team in delivering exceptional customer service and driving business growth. As a key member of our leadership team, you'll be responsible for planning, budgeting, and delivering on key performance indicators (KPIs) to drive business success.

Key Responsibilities:

  • Develop and implement strategic plans to drive business growth and improve customer satisfaction.
  • Lead a team of technical professionals to maximize their performance, engagement, and achievement of objectives.
  • Collaborate with cross-functional teams to drive operational excellence and improve efficiency.
  • Measure, monitor, and drive achievement of all operational metrics and provide appropriate reporting and analysis.
  • Develop and maintain strong relationships with key stakeholders, including customers, partners, and vendors.

What We Offer:

  • A competitive base pay plus the ability to earn more tied to your success.
  • A great benefits plan for you and your family.
  • Career paths so you can advance in the company.
  • A variety of perks for high-performing team members, including the chance to win and be part of our annual President's Club trip to a tropical destination.

Requirements:

  • 5 years of knowledge in the HVAC industry and possesses technical knowledge of HVAC equipment.
  • 3-5 years of successful operational leadership experience against formalized corporate objectives.
  • Demonstrated ability to extract the full potential of technical professionals through development and leadership.
  • Ability to retain and attract top talent.
  • Strong competitive awareness with the ability to coach accordingly.

Why Reliance Home Comfort?

We're a trusted source and one of Canada's largest providers of home comfort solutions, serving over 2 million customer homes across North America. We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures. Our team members and their relentless focus on the business, each other, and our customers make us great.



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