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Hotel Operations Manager

2 months ago

Bracebridge, Ontario, Canada Ganesh Hospitality Inc Full time
Job Title: Hotel Clerk Supervisor

Ganesh Hospitality Inc is seeking a skilled Hotel Clerk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for overseeing the daily activities of our front desk and guest services team.

Responsibilities:
  • Coordinate activities with other work units or departments to ensure seamless hotel operations.
  • Establish and maintain work schedules and procedures to ensure efficient service delivery.
  • Prepare and submit reports to management on key performance indicators and guest feedback.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist guests with special needs and provide exceptional customer service.
  • Coordinate, assign, and review work to ensure tasks are completed to a high standard.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a related field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and ability to multitask.
  • Flexibility and adaptability in a dynamic work environment.
Work Environment:

This role is based in a hotel, motel, or resort setting, requiring the ability to work in a fast-paced environment and interact with guests and colleagues.

Language:

The primary language of work is English.

Work Hours:

This is a permanent position, working 37.5 hours per week.