Store Operations Manager

4 weeks ago

Toronto, Ontario, Canada express Full time

Company Overview:


Express, Inc. is a leading retailer that offers a range of benefits to help protect full-time associates' health and long-term financial security.



About the Role:


We are seeking an experienced Store Operations Manager to join our team. As a Store Operations Manager, you will be responsible for maintaining a positive work environment, which encourages an exceptionally high level of store morale.



Key Responsibilities:



  • Assist in developing, inspiring, and retaining top talent by coaching, teaching, and training sales associates for effective job performance.
  • Maintain adherence to company policies and ensure the safety of associates and customers.
  • Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
  • Ensure sales floor coverage in order to meet customer expectations.
  • Manage the execution of the store strategy to achieve performance goals.
  • Optimize sales/operations opportunity by leading the associates consistently executes merchandising strategies, operations, loyalty programs, and other company initiatives.
  • Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
  • Resolve any customer complaints, determines the source of issues, and takes initiative to identify and resolve them.
  • Act as the customer experience leader, accountable for results of the customer experience, and creates action plans to improve performance.
  • Create a positive in-store experience through visual standards.
  • Other essential functions may occur as directed by your supervisor.


Requirements:



  • Education: High school or equivalent.
  • Years of Experience: 1-3 years of relevant job experience.
  • Proficient in use of technology (iPad, registers).
  • Demonstrates strong customer service skills.
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
  • Meets physical requirements.


Benefits:



  • Medical, pharmacy, dental, and vision coverage.
  • 401(k) and Roth 401(k) with company match.
  • Merchandise discount.
  • Paid time off.
  • Parental leave for new moms and dads.


Compensation:


The estimated salary for this role is $62,500 - $92,000 per year, based on the provided data.



Why Join Express:


As a Store Operations Manager at Express, you will have the opportunity to lead a dynamic team and contribute to the success of our retail business.



Language: English.

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