Airport Security Operations Manager

1 week ago

Regina, Saskatchewan, Canada Paladin Airport Security Services Full time

Service Delivery Manager Job Description

We are seeking a highly skilled Service Delivery Manager to oversee screening operations at various checkpoints in our designated airport. As a key member of our team, you will be responsible for fostering a positive workplace culture rooted in diversity and inclusivity.

Key Responsibilities:

  • Oversee screening operations at various checkpoints, ensuring compliance with Standard Operating Procedures (SOPs)
  • Lead and mentor a team of Screening Officers, promoting an engaged and motivated workforce
  • Build and maintain strong customer relationships with stakeholders within aviation security
  • Conduct regular performance reviews and recommend employee recognition programs
  • Compile comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident

Requirements:

  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
  • Ability to acquire Transport Canada Security Clearance and eligibility for Federal Security Clearance
  • Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset

About Paladin Airport Security Services

We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE. If you share our values and are passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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