Transformation Director, Operational Excellence

4 days ago

Toronto, Ontario, Canada Equest Full time

We are seeking an experienced Transformation Director to lead our Operational Excellence initiatives at Moneris in Toronto. As a key member of the Strategic Programs team, you will drive cross-functional projects and programs that enhance operational efficiencies, foster innovation, and align with our strategic goals.

Responsibilities
  • Program Execution:
    • Maintain comprehensive program tracking, including status reports, timelines, and RAID artifacts, working with project managers for timely updates.
    • Support the coordination of resource planning to minimize capacity constraints and ensure efficient allocation across projects.
  • Governance & Compliance:
    • Support portfolio governance by upholding established standards, processes, and frameworks in collaboration with the PMO.
    • Create and optimize transformation office intake and governance processes, including the organization of program summits, to streamline operations.
  • Stakeholder Engagement:
    • Facilitate regular updates with project owners and the planning manager, tracking weekly progress and addressing issues proactively.
    • Engage with stakeholders through program summits and structured communication to report on progress, risks, and opportunities.
  • Continuous Improvement:
    • Identify and implement process improvements through periodic reviews, contributing to the development of optimized program management practices.
    • Work closely with PMO and planning stakeholders to refine intake and governance processes as needed for continuous alignment with business goals.
Requirements
  • A minimum of 7 years of experience in program management or governance, ideally within large-scale transformation or business change initiatives.
  • Demonstrated ability to manage complex, cross-functional programs with multiple stakeholders.
  • PMP certification and strong understanding of governance frameworks and methodologies.
  • Excellent organizational and analytical skills, with the ability to manage program-level risks, issues, and reporting.
  • Strong communication skills, with experience reporting to senior leadership and facilitating governance meetings.
  • Experience with program management tools and dashboards for tracking key performance indicators (KPIs).
  • Ability to manage multiple priorities and work collaboratively across cross-functional teams.
  • Proven experience in change management.
What We Offer
  • An estimated salary range of $130,000 - $160,000 per year.
  • A comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA).
  • RRSP matching & defined contribution pension plan.
  • Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program.
  • Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture.
  • A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter.
  • Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days).

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