SAP Functional Lead

1 week ago

Longueuil, Quebec, Canada Héroux-Devtek Full time

Company Overview

Héroux-Devtek is a leading producer of landing gear and flight critical components for the aerospace industry. The company operates production facilities in North America and Europe, serving both civil and military markets.

Salary and Benefits

We offer a competitive salary linked to performance, ranging from $120,000 to $180,000 per year, depending on experience and qualifications. In addition, we provide a comprehensive group insurance plan, a generous pension plan, and support for professional development through training and certification programs.

Job Description

We are seeking an experienced SAP Functional Lead to join our team. As a key member of our IT department, you will be responsible for providing second-level support and guidance to internal users on SAP applications, ensuring smooth operation and maximizing system capabilities to meet business objectives. Your primary duties will include:

  • Serving as the second-level support contact for SAP-related queries and issues within the organization;
  • Providing hands-on support and training to super-users and some end-users on SAP functionalities, modules, and processes;
  • Collaborating with cross-functional teams to ensure seamless integration and operation of SAP systems;
  • Developing and maintaining documentation related to SAP processes, procedures, and user guides;
  • Participating in SAP testing and implementation of new modules or enhancements;
  • Recommending and implementing improvements to enhance SAP system usability and efficiency;
  • Managing and prioritizing the SAP AMS backlog, including enhancements, bug fixes, and user requests;
  • Conducting root cause analysis to identify and address recurring issues;
  • Staying current with SAP innovations and industry trends to recommend and implement enhancements;
  • Tracking and reporting on key performance indicators (KPIs) and service level agreements (SLAs) for SAP AMS;
  • Overseeing the change and release management processes for SAP, ensuring that changes are properly tested and deployed.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A bachelor's degree in information technology, computer science, business administration, or a related field;
  • A proven track record in SAP AMS, including incident, problem, and change management;
  • A strong understanding of business processes and how they align with SAP solutions;
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues;
  • Excellent communication and interpersonal skills, with the ability to train and support users effectively;
  • The ability to work independently and as part of a team in a fast-paced environment;
  • SAP certification(s) and familiarity with SAP Fiori are a plus.

Benefits and Work Environment

We offer a motivating work environment where skills development is at the top priority. Our employees are at the heart of product realization, developed through engineering centers, factories, a service unit, and an accessible and agile head office for fast decision-making. We strive to create a friendly and inclusive workplace culture that supports the growth and well-being of our team members.

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