Senior Operations Analyst

1 week ago


Toronto, Ontario, Canada Definity Full time
Job Title: Senior Operations Analyst

Definity is seeking a highly skilled Senior Operations Analyst to join our Integrated Marketing & Communication (IMC) team. The successful candidate will contribute to operations initiatives and deliver on process and efficiency reporting requirements across the IMC team.

The Senior Operations Analyst will monitor project efficiency, capture operational metrics, and report on opportunities for improvement. They will also support the Operations Manager on intake, smart triage, and assignment of strategic, complex, or cross-functional integrated marketing and communication initiatives.

The ideal candidate will have 5+ years' experience in marketing operations, project/program operations, execution reporting and analysis, and/or marketing or communication agency operations. They will be skilled at managing flow and processes for a high volume of projects with varying complexity, stakeholders, and program owners.

The Senior Operations Analyst will be responsible for:

  • Intake management and resource assignment
  • Continuous improvement
  • Service level monitoring and reporting

The successful candidate will have a strong analytical mind and a passion for metrics and KPIs. They will be able to articulate them well in operations dashboards for executive and client review.

Definity offers a hybrid work schedule, company share ownership program, pension and savings programs, paid volunteer days, and educational resources. We are committed to inclusion, diversity, and equity and welcome diverse backgrounds and perspectives.



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