Healthcare Manager

2 weeks ago

Kawartha Lakes, Canada Home and Community Care Support Services Full time
Job Title: Manager, Team Assistants

Are you a highly organized and detail-oriented individual with excellent leadership skills? Do you have a passion for delivering high-quality patient care in a fast-paced environment? We are seeking a skilled Manager, Team Assistants to join our team at Home and Community Care Support Services.

Job Summary:

The Manager, Team Assistants will be responsible for leading a team of Team Assistants to deliver quality patient care within a specific geographic and program area. This role will involve managing the workload of direct reports, approving/denying leave requests, and informing HRIS Coordinators of relief staffing needs.

Key Responsibilities:
  • Lead a team of Team Assistants to deliver quality patient care
  • Manage the workload of direct reports
  • Approve/deny leave requests for direct reports
  • Inform HRIS Coordinators of relief staffing needs
  • Responsible for approval of overtime and planned absences
  • Responsible for recruitment, hiring, orientation, mentoring, and performance management of Team Assistants
  • Evaluate the performance of Team Assistants based on specific performance objectives
  • Extrapolate reports from Quadrant to monitor absenteeism
  • Responsible to ensure that Team Assistants maintain Outlook calendars on a daily basis
  • Responsible to complete the Operations Report on a monthly basis
  • Chair Team meetings approximately every two months
  • Assist in the establishment and ensure compliance of organizational short-term and long-term goals with overall corporate objectives
  • Improve operational systems, processes, and policies in support of the organization's mission
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence
  • Attend regular meetings with the management team
  • Engage and lead staff in change management initiatives
  • Assist the Director, Patient Services with developing policies and procedures for Patient Services
  • Assist the Director, Patient Services as required
  • Provide education and training for new initiatives
  • Review and follow up in our Risk Event Management System
  • First point of contact for step one grievances
  • Participate in chart audits
  • Other duties as assigned
Requirements:
  • Degree in Business/Health Care/Public Administration or a combination of experience and education
  • 3-5 years' of management and leadership experience in a healthcare environment with specific demonstrated experience in a Team Assistant role
  • Significant experience in diverse and unionized community healthcare environments
  • Strong knowledge of Ontario Health atHome priorities, policies, practices, and service standards
  • Strong knowledge of computer systems used in Ontario Health atHome such as CHRIS, DMS, e-Referral
  • Strong knowledge of the collective agreement provisions
  • Good understanding of Human Rights and Privacy legislation
  • Familiarity of Employment Standards Act and the Occupational Health and Safety Act
  • Working knowledge of Microsoft Office programs with the ability to produce reports
  • Strong analytical skills
  • Demonstrates creativity and problem-solving skills
  • Excellent interpersonal, team building, diplomacy, communication, and presentation skills
What We Offer:
  • Attractive comprehensive compensation packages and benefits
  • Valuable development opportunities
  • Membership in a world-class defined benefit pension plan

We are committed to a culture of equity, inclusion, diversity, and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

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