Operations Excellence Specialist

6 days ago


Toronto, Ontario, Canada ExaCare Full time
Elevating Customer Experience

ExaCare is a trailblazing health tech company dedicated to revolutionizing the nursing home & post-acute space through our innovative AI software. We're seeking a seasoned Business Strategy & Operations Manager to join our team and drive operational excellence.

This role involves developing and implementing operational processes that prioritize customer success. The successful candidate will act as the primary point of contact for new clients, guiding them through technical integration and onboarding, while continuously optimizing value delivery.

Key responsibilities include monitoring account health, being agile in response to shifting priorities, and possessing a deep understanding of technical tools and systems. The ideal candidate will have 2-4 years of experience in operations or management consulting, a strategic approach to customer relationship management, and excellent organizational skills.

We offer a competitive salary and equity in a high-growth startup, along with benefits like medical, dental, and vision coverage, ChatGPT premium, and company off-sites.

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