Department Supervisor
3 weeks ago
About the Role:
The Department Supervisor is a key member of our store team, responsible for leading the front-end and service departments to deliver exceptional customer service and drive sales growth. As a Department Supervisor, you will be accountable for ensuring that our customers receive outstanding service, and that our store operations run smoothly and efficiently.
Key Responsibilities:
- Lead by example, demonstrating customer-first behaviors and promoting positive associate morale
- Increase efficiencies in completing special orders and install tasks, including making outgoing calls to vendors and/or installers to follow up on customer orders
- Follow up on hot customer issues first and own the resolution process inside the store to ensure customer satisfaction is achieved
- Walk departments from the customer experience perspective daily, ensuring grand opening day readiness, ad execution, and flyer readiness
- Ensure all Home Depot standard operating procedures and policies in the Code of Conduct are communicated and adhered to by associates
- Focusing with the team on developing one-on-one relationships with PRO customers to anticipate trends, drive sales, and respond to customer needs
- Supervise associates and work activity within departments of responsibility, including ensuring appropriate departmental staffing levels to meet business needs
- Manage associate performance through communication of responsibilities and goals, reward and recognition, documenting and evaluating performance, providing informal and formal performance-based feedback, completing associate reviews and performance appraisals, and providing appropriate follow-up
- Develop associate talent by providing input to the Assistant Store Manager, Store Manager, and HR Manager regarding promotion, performance appraisal, and/or professional development of associates in the department and conducting interviews for applicants
- Provide associates with the training, information, tools, coaching, guidance, encouragement, and recognition needed to meet expectations and/or take on higher levels of responsibility within the store
- Provide floor coverage in departments and during power hours. Develop and maintain strong business partnerships with internal and external partners to ensure that merchandise is optimally staged, ordering issues are promptly addressed, etc.
- Communicate store sales, event, and promotional activity (monthly playbook) through rallies, regular department meetings, and a communication binder
- Review and reconcile sales, inventory, and other reports as they relate to key performance indicators for assigned departments in order to maintain profitability, identify trends, define problems, and develop and implement appropriate actions
- Stock shelves to achieve 100% in-stock and overhead organizational plans, maintain aisle cleanliness and shoppability, and signage in coordination with internal partners
- Manage minor resets and cross-merchandising as necessary (including wing-stacks, chip-clips, and displays) and ensure planogram adherence
- Prepare for yearly inventory. Ensure that all safety and asset protection standards and protocols are clearly communicated and followed, training is completed, proper PPE is available and used, and ensure a safe and clean working and shopping environment is maintained and associates are held accountable to address unsafe work or customer practices
- May be asked to represent the store as a key carrying/manager-on-duty (e.g., opening and closing the store, signing for deliveries and price reductions, handling store-level complaints in person or over the phone)
Requirements:
- Must fulfill minimum time in position and performance management code requirements of V1 (or P3 in previous system)
- Ability to work a flexible schedule, including evenings and weekends
- Excellent communication skills and customer service skills
- Excellent decision-making ability and problem-solving skills
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