Client Engagement Solutions Leader

6 days ago


Canada Eventus Solutions Group Full time
Drive Client Success as a Seasoned Engagement Manager

We are seeking an experienced Engagement Manager to join our team at Eventus Solutions Group. This is a fantastic opportunity for a seasoned professional to drive client success and lead high-profile projects.

About the Role:

  • As a key member of our team, you will be responsible for delivering industry-leading solutions to our clients.
  • You will serve as a trusted advisor to our clients, providing strategic guidance and expertise to ensure project success.
  • Your role will involve managing multiple projects simultaneously, ensuring timely delivery, and exceeding client expectations.
  • Collaborating with cross-functional teams, including sales, technology, and operations, to develop and implement innovative solutions.
  • Developing and maintaining strong relationships with clients, understanding their needs, and identifying opportunities for growth.

Requirements:

  • 10+ years of experience in managing cloud and on-premises contact centers communication platforms with a focus on digital technologies and enterprise-scale telephony.
  • 5+ years of experience with CXone, Amazon Connect, or Genesys Cloud, with a preference for CXone.
  • Experience working with Jira, user story management, Gantt charts, project planning, and other Agile methodologies.
  • Proven track record of delivering successful projects, meeting tight timelines, and exceeding budget constraints.
  • Familiarity with the technical challenges, benefits, and limitations of delivering cloud services for enterprises.
  • Fluency in Canadian French/Québécois French is essential.

What We Offer:

  • A competitive salary: $120,000 - $180,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous retirement plan, including a 401(k) match.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and collaborative work environment with a talented team of professionals.


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