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Inside Sales Supervisor

2 months ago

Vancouver, British Columbia, Canada EightSix Network Full time

About EightSix Network

EightSix Network is a leading provider of event rental services, dedicated to delivering exceptional experiences for our clients. We are seeking a highly motivated and results-driven Inside Sales Supervisor to join our team.

Job Summary

The Inside Sales Supervisor will play a critical role in driving revenue growth and exceeding sales targets. This individual will be responsible for selling event rental services, including equipment, furniture, decor, and other event-related products. Additionally, they will assist in leading and managing a team of sales professionals to achieve sales objectives and foster strong relationships with clients.

Key Responsibilities

  • Sales & Customer Relationship Management:
    • Respond to client inquiries, provide product information, and offer customized solutions based on client needs.
    • Support partners through the preparation of rental proposals, quotes, and contracts.
    • Maximize revenue and exceed sales targets by upselling and cross-selling.
    • Build and maintain strong relationships with key clients and prospects.
    • First point of contact for escalated issues, exceeding client needs by responding to concerns and questions.
  • Team Leadership:
    • Assist with leading and motivating sales coordinators, providing guidance, training, and ongoing performance evaluations.
    • Establish and monitor sales objectives and targets for team members and ensure they are aligned with overall company goals.
    • Ensure workflows are efficient & effective and provide recommendations for areas of improvement.
    • Foster a collaborative and high-performance culture within the sales team.
  • Sales Performance Analysis and Reporting:
    • Assist with monitoring sales metrics and KPIs to track sales coordinators' individual and team performance.
    • Analyze sales data, identify areas for improvement, and implement corrective actions, as necessary.
    • Assist with input and maintenance of CRM software to document and drive the sales process with customers. Prepare regular sales reports, forecasts, and presentations for senior management.
  • Sales Strategy and Planning:
    • Implement directed sales strategies to achieve revenue targets and maximize market potential.
    • Collaborate with peers across the sales and operations teams locally and nationally to identify and implement continuous process improvement opportunities. Assist in identifying new business opportunities, markets, and customer segments.
    • Conduct market research/competitive analysis to stay updated on industry trends and competitor activities.
  • Collaboration and Coordination:
    • Collaborate with other departments, including operations, logistics, project management, and design to ensure smooth order fulfillment and customer satisfaction.
    • Coordinate with the inventory management team to ensure sufficient stock levels of rental products.
    • Attend industry events, trade shows, and networking functions to promote the company and generate leads.

Requirements

  • Degree or Diploma from a post-secondary institution with a focus on hospitality and/or event planning, or prior event-related sales experience.
  • Proven leadership skills with the ability to inspire and motivate a team.
  • Ability to analyze sales data and generate meaningful insights/KPIs.
  • Expert proficiency in MS Office Suite.
  • Results-oriented with a focus on achieving targets and driving revenue growth.
  • Flexibility to work evenings and weekends as needed for client meetings and events.
  • Proven ability to prioritize in a high-volume, high-pressure, deadline-driven environment.
  • Strong presentation skills and impeccable written and verbal communication skills.