Assistant Store Manager
1 month ago
Job Summary
The Assistant Manager plays a key role in driving business results and delivering exceptional customer experiences in our optical retail stores. As a leader, you will be responsible for supporting the Store Manager in achieving sales and profit goals, while also developing and leading a high-performing team.
Main Responsibilities
- Deliver quality and improvement to exceed key performance indicators (KPIs): Comp Sales, % Sales to Plan, Conversion and Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth and Retention Goals, Net Promoter Score, and Current Year Objectives.
- Strong understanding of retail business, translating to positive sales, business results, and understanding the market and competitors.
- Supports store business plans to maximize sales and profit.
- Partner with the Store Manager to lead and develop the team.
- Delivers clear, constructive, timely feedback and partners with the Store Manager on development.
- Executes visual directives and maintains store appearance.
- Maintains positive working relationships with doctors.
- Promotes team compliance to all policies.
- Performs administrative duties.
- Works a flexible schedule, including nights and weekends.
Requirements
- High School graduate or equivalent.
- 1+ year(s) management/supervisory experience with direct reports.
- Knowledge of retail operations, processes, and policies.
- Strong basic math skills.
- Familiarity with cash register, computers, and calculators.
- Must have a strong command of the English language for all written correspondence and oral communication.
- Strong communicator and listener.
- Demonstrated high-level of selling skills.
- Proven ability to problem solve.
Preferred Qualifications
- College degree or equivalent.
- Previous experience in leadership position within retail and customer service industry.
- Knowledge of basic optics.
- Knowledge of current store merchandise.
- State licensure (if applicable) and/or ABO Certification in non-licensed states.
- Brand Final Inspector Certification.
- Brand Quality, Fitting, and Adjusting Program.
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