Assistant Store Manager

1 month ago


Brampton, Ontario, Canada EssilorLuxottica Full time

Job Summary

The Assistant Manager plays a key role in driving business results and delivering exceptional customer experiences in our optical retail stores. As a leader, you will be responsible for supporting the Store Manager in achieving sales and profit goals, while also developing and leading a high-performing team.

Main Responsibilities

  • Deliver quality and improvement to exceed key performance indicators (KPIs): Comp Sales, % Sales to Plan, Conversion and Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth and Retention Goals, Net Promoter Score, and Current Year Objectives.
  • Strong understanding of retail business, translating to positive sales, business results, and understanding the market and competitors.
  • Supports store business plans to maximize sales and profit.
  • Partner with the Store Manager to lead and develop the team.
  • Delivers clear, constructive, timely feedback and partners with the Store Manager on development.
  • Executes visual directives and maintains store appearance.
  • Maintains positive working relationships with doctors.
  • Promotes team compliance to all policies.
  • Performs administrative duties.
  • Works a flexible schedule, including nights and weekends.

Requirements

  • High School graduate or equivalent.
  • 1+ year(s) management/supervisory experience with direct reports.
  • Knowledge of retail operations, processes, and policies.
  • Strong basic math skills.
  • Familiarity with cash register, computers, and calculators.
  • Must have a strong command of the English language for all written correspondence and oral communication.
  • Strong communicator and listener.
  • Demonstrated high-level of selling skills.
  • Proven ability to problem solve.

Preferred Qualifications

  • College degree or equivalent.
  • Previous experience in leadership position within retail and customer service industry.
  • Knowledge of basic optics.
  • Knowledge of current store merchandise.
  • State licensure (if applicable) and/or ABO Certification in non-licensed states.
  • Brand Final Inspector Certification.
  • Brand Quality, Fitting, and Adjusting Program.


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