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Event Operations Coordinator

2 months ago

Kitchener, Ontario, Canada Maritz Full time

Event Services Specialist

The Event Services Specialist plays a critical role in ensuring the success of our events by providing exceptional client service and managing event logistics. This position requires a high level of attention to detail, strong communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

Event Operation Logistics:

  • Manage all event logistics, including transportation, registration, hospitality, catering, facilities, activities, and technology.
  • Provide guidance and support to clients and guests.
  • Ensure compliance with corporate, department, and performance policies.
  • Assist in problem-solving and anticipate and resolve challenges onsite.
  • Maintain proactive communication with clients to ensure understanding of expectations and client satisfaction.
  • Ensure an exceptional attendee and guest experience by demonstrating a high level of customer service.

Internal Event Space Management:

  • Regularly maintain and audit assigned internal event spaces.
  • Demonstrate strong attention to detail by identifying areas for improvement.
  • Manage a running list of maintenance items, submitting requests and following up to ensure issues are resolved.

Administrative/Project Support:

  • Manage team resource documents and various projects as assigned by manager.

Requirements:

  • Bachelor's degree or equivalent experience required.
  • Strong preference for degree programs in hospitality/event management or equivalent hospitality experience.
  • Experience leading a team desired.
  • Excellent computer skills, knowledge of G-suite tools, and ability to learn new technology quickly.
  • Professional communication, teamwork, and leadership skills required.
  • Foreign language fluency a plus.
  • Ability to work with a flexible schedule, including last-minute changes.
  • Ability to handle physical demands of the position, including extensive standing and lifting.
  • Dependability, flexibility, self-direction, and ability to work with all levels of employees, both independently and in a team.
  • Proficient in both English and French.

Disclaimer:

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities, and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees, including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more. Part-time employees may qualify for medical, 401k, and paid time off, depending on total hours worked. View all details at https://www.maritz.com/careers.

Maritz is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling or by sending an email to careers@maritz.com.