Everyday Banking Advisor
2 days ago
TEKsystems is seeking an experienced Everyday Banking Advisor to join their team in Mississauga, ON. As an Everyday Banking Advisor, you will be responsible for providing exceptional customer service to clients, responding to their inquiries, and resolving their concerns in a timely and professional manner.
Key Responsibilities:- Respond to client inquiries and resolve their concerns in a timely and professional manner
- Provide exceptional customer service to clients, ensuring their needs are met and exceeded
- Work collaboratively with colleagues to achieve team results and support each other in meeting client needs
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Stay up-to-date with product and service offerings, as well as industry trends and developments
- Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required)
- 6 months+ of previous call centre or phone based customer service experience, taking a high volume of calls (40+ per day)
- Personal flexibility to work shift work, including weekends
- Ability to work on a hybrid schedule (1 day in office per week)
- Proven ability in building rapport and maintaining client relationships, preferably in the financial or service industry while working independently and as part of a team
- Ability to work independently, proven time management, organizational and problem solving skills
- Exceptional client service capability and confidence in engaging clients across multiple channels (phone, video, etc.) using a friendly, positive and professional tone
- Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability
- An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their immediate needs and solve their concerns
TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible workplace that reflects the diversity of our clients and the communities we serve.
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