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Assistant Director of Event Services

2 months ago

Hamilton, Ontario, Canada Accor Hotels Full time
About the Role

We are seeking a highly skilled and experienced Assistant Director of Event Services to join our team at Accor Hotels. As a key member of our events team, you will be responsible for assisting the Director of Event Sales & Services in achieving superior business results in the areas of guest service, team member engagement, financial outcomes, strategic leadership, talent development, culture, innovation, and event operations.

Key Responsibilities
  • Guest Service Excellence: Consistently offer professional, friendly, and engaging service to our guests.
  • Event Operations: Assist the Director in managing all activity related to the Event Sales & Services Office, ensuring all service standards are followed.
  • Health & Safety: Assist the Director in ensuring that Health & Safety standards, as well as departmental policies and procedures, are complied with.
  • Event Planning: Assist the Director in organizing and supervising assigned conventions and catering events, ensuring that group resumes, conference agendas, event orders, etc. are prepared and distributed accurately and efficiently to ensure operational success.
  • Financial Management: Assist the Director in preparing annual budget for approval and developing annual business and marketing plans for the department.
  • Team Leadership: Assist the Director in preparing monthly forecasts and departmental budgets, ensuring accuracy and achievement.
  • Communication: Attend/lead necessary meetings within the hotel that affect/are affected by the Event Sales & Services department, in the absence of the Director.
  • Event Execution: Plan and execute complex group events, such as full or partial hotel buyouts, as assigned by the Director of Catering.
  • Site Inspections: Conduct any/all site inspections as required.
  • File Management: Handle appropriate file workload, setting the example for departmental colleagues.
  • Client Relationships: Establish and maintain rapport with clients, prior to, during, and post-conference, exceeding their expectations and encouraging repeat business.
  • Space Optimization: Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of the department.
  • Community Involvement: Play an active role in local community through associations, memberships, and involvement, being an ambassador of the hotel within the local community.
  • Recruitment and Onboarding: Assist the Director with departmental recruitment, hiring, and onboarding of new team members.
  • Talent Development: Inspire high-performing multi-cultural, multi-generational teams that build the ACCOR Events talent pipeline.
  • Culture Leadership: Lead with ACCOR culture, engaging with Team Members through direct and meaningful interactions.
  • Team Motivation: Motivate and provide a work environment in which team members are productive.
  • Conflict Resolution: Manage group and interpersonal conflict effectively.
  • Training and Development: Assist the Director with necessary training for department colleagues, coaching, and counseling as necessary to provide tools for success.
What We Offer
  • Paid Time Off
  • Medical, Dental, and Vision Insurance
  • 401K
  • Complimentary Shift Meal
  • Employee Benefit Card offering discounted rates in Accor worldwide
  • Learning Programs through our Academies and Educational Assistance for further development
  • Opportunity to Develop Your Talent and grow within your property and across the world
  • Ability to Make a Difference through our Corporate Social Responsibility activities, like Planet 21
Requirements
  • 6+ Years of Hotel Event Planning Experience required.
  • Positive and Expert Problem Solver.
  • Hospitality Business Degree preferred.
  • Able to Work in High-Pressure Environment.
  • Creative and Passionate about Events and Customer Service.
  • Excellent Interpersonal and Communication Skills; a team player/mentor.