Infrastructure Management Director

4 weeks ago


Greater Toronto Area, Canada Telna Full time
About the Role

As a key member of the Telna team, you will play a critical role in ensuring the smooth operation of our IT systems.

Responsibilities
  • Primary Focus: Oversee day-to-day operational management of IT systems and internal user support.
  • Key Responsibilities:
  • Manage and maintain operating systems and applications to ensure optimal performance.
  • Implement patch management, system updates, and configuration strategies to minimize downtime.
  • Provide timely support for service requests and system troubleshooting to ensure business continuity.
  • Evaluate and improve system performance to meet evolving business needs.
  • Collaborate with the Infrastructure & Reliability team to address system issues and performance bottlenecks.
  • Team Structure:
  • System Administrators: Manage user accounts, handle troubleshooting, and maintain system health.
  • Help Desk Technicians: Provide frontline support to users and manage support tickets efficiently.
About You

To be successful in this role, you should have a strong background in systems administration and excellent communication skills.

We estimate that this position offers a competitive salary range of $80,000 - $110,000 per year, commensurate with experience and qualifications. This figure is an estimate based on industry standards and may vary depending on various factors such as location and individual circumstances.

Benefits

This position offers a comprehensive benefits package including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.



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