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Client Care Coordinator
2 months ago
Job Summary:
We are seeking a highly skilled and motivated Client Care Coordinator to join our team at WSAudiology. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and administrative support to our clients.
Key Responsibilities:
- Act as the primary point of contact for clients, providing timely and effective communication and support.
- Manage client relationships, including scheduling appointments, processing payments, and maintaining accurate records.
- Provide education and support to clients on hearing device payment plans, insurance direct-billing, trial periods, and product information.
- Participate in marketing initiatives, including attending community events and networking with healthcare providers.
- Assist clinical team members with sanitization and equipment as directed.
Requirements:
- 2+ years of experience in a customer service or administrative capacity.
- Experience in a retail or sales-oriented environment is strongly preferred.
- An energetic and self-driven individual with a passion for business development and community partnerships.
- Excellent communication and interpersonal skills, with the ability to establish and build relationships with colleagues, clients, and community partners.
- Proficiency with scheduling software and MS Office.
- A valid driver's license and access to a vehicle is strongly preferred for local travel to events and marketing engagements.
What We Offer:
HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
