Floral Department Manager

4 weeks ago


Burlington, Ontario, Canada Fortinos Full time

Job Summary:

We are seeking a highly skilled and experienced Floral Manager to join our team at Fortinos. As a key member of our retail team, you will be responsible for overseeing the floral department, ensuring exceptional customer service, and driving sales and profit growth.

Key Responsibilities:

  • Manage the floral department, including ordering and merchandising products, and ensuring maximum sales and profit growth.
  • Provide exceptional customer service, responding to customer inquiries and resolving any issues in a courteous and professional manner.
  • Work closely with the franchisee to establish correct costs and retails, and to ensure maximum gross profits.
  • Oversee the maintenance of safety procedures and sanitation standards, as per company policy.
  • Supervise and direct all floral department employees, including interviewing and selecting new hires.
  • Design and create innovative and exciting fresh, silk, and dried flower arrangements.
  • Perform other duties as assigned.

Requirements:

  • Minimum of three to five years' experience in the floral industry, preferably with two years of management experience.
  • Post-secondary education in floral design or specialized on-the-job training.
  • Exceptional customer service skills and ability to work in a fast-paced environment.
  • Flexibility to work a variety of hours, including days, evenings, and weekends.
  • Ability to work independently and as part of a team.

About Fortinos:

At Fortinos, we attribute our success to preserving our core values: super fresh foods, well-trained staff, store cleanliness, and above all, superior, friendly customer service. If you share our values and are open-minded, responsive to change, and up to the challenges provided in a fast-paced retail environment, we encourage you to apply.



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