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Product Implementation Specialist
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Product Implementation Specialist
2 months ago
Vancouver, British Columbia, Canada Trulioo Information Services Inc. Full timeProduct Implementation EngineerThe Product Implementation Engineer will serve as the primary subject matter expert in their designated domain, reporting directly to the Manager of Implementation.This role serves as a crucial liaison between client-facing teams and our Engineering department, offering advanced technical assistance to our enterprise clients...
Product Implementation Specialist
2 months ago
We are seeking a highly skilled Product Implementation Specialist to join our team at Trulioo. As a key member of our implementation team, you will be responsible for providing advanced technical assistance to our enterprise clients and partners.
Key Responsibilities- Support developers integrating API and SDKs, including answering technical questions, or equivalent software development experience.
- Develop and maintain in-depth knowledge of Trulioo's Platform and Services, with a focus on our Identity Document Verification product.
- Collect, diagnose and summarize application issues and escalate to relevant stakeholders internally.
- Contribute to the creation of support Knowledge Base Articles and FAQs.
- Provide exceptional customer service experience to ensure Trulioo maintains its position as the leading trusted expert in Identity Verification.
- Configure and troubleshoot Trulioo products and services with exceptional attention to detail and adherence to our SLAs.
- Interpersonal skills, product knowledge and expertise are critical to responding to daily customer-centric activities.
- Respond to all internal/external stakeholder questions and concerns with a high level of professionalism.
- Collaborate with other departments, including Product, Engineering, DevOps, and Management, to build customer feedback loops and drive constant improvement.
- In-depth knowledge of and experience with integrating and supporting development using a variety of RESTful APIs.
- Working experience with Javascript, Node, and are also strongly desirable.
- Working experience with troubleshooting web applications on mobile browsers.
- Ability to think critically, troubleshoot proactively and solve complex problems, with the ability to effectively prioritize and execute tasks while under pressure.
- Strong aptitude with an ability to learn new technologies quickly.
- High level of technical experience and skills in software troubleshooting, ad-hoc script writing, and documentation.
- A minimum of 3 years experience in a role building, supporting and troubleshooting front-end SaaS applications.
- Prior experience with training technical teams.
- Prior experience with tools such as Grafana, JIRA, and Confluence.
- Exposure to tools and services that help customers meet compliance obligations.
- Post-Secondary Degree in Computer Science/Engineering.
- Startup experience.
