Customer Service Representative

4 weeks ago


Oshawa, Ontario, Canada Scotiabank Full time
About the Role

We're seeking a talented Customer Experience Associate to join our Canadian Banking Branch network. As a key member of our team, you'll play a vital role in delivering exceptional service to our customers, helping them achieve their financial goals.

Your primary focus will be on building strong relationships with our customers, understanding their needs, and providing personalized solutions to meet their banking requirements. You'll be responsible for:

  • Proactively identifying and addressing customer needs
  • Processing transactions and managing customer accounts
  • Nurturing long-term relationships and driving customer loyalty
  • Contributing to branch targets by identifying and fulfilling sales opportunities
  • Staying up-to-date with our mobile banking applications and assisting customers in managing their banking needs

What We're Looking For

  • Proven customer service skills and a passion for delivering exceptional experiences
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong communication and interpersonal skills, with a focus on building trust and rapport with customers
  • Comfort with technology and a willingness to learn and develop new skills
  • Flexibility to work a variety of shifts, including evenings and weekends

What We Offer

  • A competitive compensation and benefits package
  • Opportunities for professional growth and development, including training and mentorship
  • A collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction
  • The chance to make a meaningful impact in our communities and contribute to the success of our customers

At Scotiabank, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply for this exciting opportunity.



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