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Reservations Supervisor

2 months ago

Brampton, Ontario, Canada Park Inn by Radisson Brampton Full time
About the Role

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Park Inn by Radisson Brampton. As a key member of our hotel operations team, you will be responsible for coordinating and managing the reservations process to ensure seamless guest experiences.

Key Responsibilities
  • Coordinating Reservations: Manage and coordinate reservations for guests, ensuring accurate and timely processing of requests.
  • Scheduling and Procedures: Establish and maintain efficient work schedules and procedures to ensure smooth operations.
  • Team Leadership: Supervise and train staff in job duties, safety procedures, and company policies to ensure high-quality service delivery.
  • Reporting and Analysis: Prepare and submit reports on reservations performance, identifying areas for improvement and implementing corrective actions.
  • Guest Services: Assist guests with special needs, providing exceptional customer service and ensuring their satisfaction.
  • Equipment Maintenance: Maintain the operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity.
Personal Qualities
  • Accuracy and Attention to Detail: Ensure accurate and timely processing of reservations and reports.
  • Client Focus: Provide exceptional customer service, ensuring guest satisfaction and loyalty.
  • Dependability and Reliability: Demonstrate a strong work ethic, being dependable and reliable in all aspects of the job.
  • Excellent Communication: Possess excellent written and verbal communication skills, with the ability to effectively communicate with guests, staff, and management.
  • Flexibility and Adaptability: Be flexible and adaptable in a fast-paced environment, with the ability to adjust to changing priorities and demands.
  • Initiative and Problem-Solving: Demonstrate initiative and problem-solving skills, identifying areas for improvement and implementing corrective actions.
  • Judgement and Decision-Making: Make sound judgements and decisions, ensuring the best possible outcomes for guests and the hotel.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Teamwork and Collaboration: Work effectively as part of a team, collaborating with colleagues to achieve common goals and objectives.