Transportation Operations Manager

3 weeks ago

Brampton, Ontario, Canada CN Full time
Job Summary

The Dispatch Supervisor is responsible for the efficient movement of CN equipment and drivers to meet customer expectations. The incumbent oversees truck productivity to ensure optimal truck utilization and performance, liaising with Customer Service, Terminal Operations, and Rail Planning to ensure efficient role plans and meet on-time performance metrics in a cost-effective manner.

Main Responsibilities

Truck Dispatch

Ensure duties to Drivers are assigned accordingly

Oversee Dispatch board's fluidity to maintain constant monitoring and replanning as required, ensuring cost-effective on-time performance

Answer incoming calls from CNTL Drivers and solve problems, ascertaining key metrics are met

Cost Control

Monitor metrics and find solutions to reduce customer wait time, terminal wait time, moves per load, and outside cartage utilization

Ensure discipline exceptions are identified and resolved to reduce costs and improve the supply chain for further efficiency

Oversee tools plan, changing live load and unload to drop, create equipment pools, preload lists, file empty miles, liaise with customers to find optimal appointment windows, including supply trucks to shunt

Planning

Ensure all loads and empties have executable appointments

Communicate with customers to arrange pick-up and delivery appointments

Rebook delivery appointments with customers when exceptions occur

Ensure key metrics are met

Collaborate with Driver Managers to ensure fleet sizing is correct

Order outside cartage from approved companies

Confirm swamping requirements are ordered and met

Coordination Between Departments

Coordinate with Terminal to ensure loads are preloaded on chassis, pad plans are correct to achieve customer delivery appointments, decongestion plans, and problem-solving, including missing bills and gate reporting issues

Liaise with Customer Service as issues arise during pick-up or delivery, on-time metrics, and move priorities

Communicate with Rail Planning to ensure correct reservations are applied, customer priorities are met, and recovery trucking is executed when required

Working Conditions

The role has standard working conditions in an office environment with a varying 24-hour shift work from Monday to Sunday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

Requirements

Experience

Transportation and Logistics

Between 3 to 5 years of experience in the Transportation and Logistics industry

Education/Certification/Designation

Bachelor's Degree or equivalent work experience

Competencies

Applies analytical thinking to make recommendations that pursue sustainable performance

Makes informed and timely decisions to get things done

Addresses risks in a timely manner to eliminate them

Influences by translating expertise into practical business outcomes

Collaborates with key internal stakeholders to enable higher productivity

Cultivates relationships to proactively support customers' supply chain needs or those that support them

Deals with pressure and change by staying calm to quickly adapt to changes

Shows initiative and empowers others to raise CN's collective game

Fluently bilingual both written and verbal (English, French)*

*Any skills/attributes for these above would be considered as an asset

Technical Skills/Knowledge

Excellent written and oral communication skills

Advanced knowledge of Microsoft Suite (Excel, PowerPoint, Word)

Ability to work in a fast-paced environment

Organized, detail-oriented, and able to prioritize tasks

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