Transportation Operations Manager

3 weeks ago

Brampton, Ontario, Canada Canadian National Railway Full time
Job Summary

The Dispatch Supervisor is responsible for ensuring the timely and efficient movement of Canadian National Trucking Limited (CNTL) Drivers and CN equipment to meet customer expectations. This role oversees truck productivity to ensure optimal truck utilization and performance to key metrics.

Main Responsibilities
  • Assign duties to Drivers accordingly
  • Oversee the Dispatch board's fluidity to maintain constant monitoring and replanning as required, ensuring cost-effective on-time performance
  • Answer incoming calls from CNTL Drivers and solve problems, ensuring key metrics are met
Cost Control
  • Monitor metrics and find solutions to reduce customer wait time, terminal wait time, moves per load, and outside cartage utilization
  • Ensure discipline exceptions are identified and resolved to reduce costs and improve the supply chain for further efficiency
  • Oversee tools planning, changing live load and unload to drop, create equipment pools, preload lists, file empty miles, and liaise with customers to find optimal appointment windows, including supply trucks to shunt
Planning
  • Ensure all loads and empties have executable appointments
  • Communicate with customers to arrange pick-up and delivery appointments
  • Rebook delivery appointments with customers when exceptions occur
  • Ensure key metrics are met
  • Collaborate with Driver Managers to ensure fleet sizing is correct
  • Order outside cartage from approved companies
  • Confirm swamping requirements are ordered and met
Coordination Between Departments
  • Coordinate with Terminal to ensure loads are preloaded on chassis, pad plans are correct to achieve customer delivery appointments, decongestion plans, and problem-solving, including missing bills and gate reporting issues
  • Liaise with Customer Service as issues arise during pick-up or delivery, on-time metrics, and move priorities
  • Communicate with Rail Planning to ensure correct reservations are applied, customer priorities are met, and recovery trucking is executed when required
Working Conditions

The role has standard working conditions in an office environment with a varying 24-hour shift work from Monday to Sunday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

Requirements
  • Between 3 to 5 years of experience in the Transportation and Logistics industry
  • Bachelor's Degree or equivalent work experience
  • Fluently bilingual both written and verbal (English, French)

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500-mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability, and our customers, providing operational and supply chain excellence to deliver results.

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