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Content Manager

2 months ago

Bathurst, Canada ServiceMaster Restore of Northern New Brunswick Full time
Job Title: Content Manager

At ServiceMaster Restore of Northern New Brunswick, we are seeking a highly skilled and detail-oriented Content Manager to join our team. As a Content Manager, you will play a critical role in assisting in the management and conduct of various general contents/cleaning services at assigned residential and commercial client sites.

Key Responsibilities:
  • Safety First: Approach all aspects of the work being performed with safety as the highest priority.
  • Schedule Management: Assist in creating and revising preliminary master schedules for production staff, detailing the sequence of all work to be performed.
  • Client Site Coordination: Coordinate and supervise Pack outs in customers' business or dwellings, and contents cleaning at our facilities as a result of smoke/fire/water damages.
  • Content Preparation: Prepare non-restorable contents lists for our customers.
  • Project Support: Assist the Project Manager with a working schedule for the purpose of estimating, and ensure company vehicle policies are adhered to and enforced.
  • Communication: Actively participate in finalizing priority of work orders, optimum downtime windows, and necessary lead times, and provide job-specific information to project managers, project managers' assistants, production staff, adjusters, owners, sub-contractors, and vendors as necessary.
  • Research and Development: Research and investigate new technologies (equipment, processes, products, etc.).
  • Safety Notifications: Manage safety notifications and communication to the contents production staff.
  • Job Review: Review contents handling/cleaning jobs assigned daily and communicate with other associates involved as needed.
  • Job Preparation: Check routing and directions to each job as required, inspect materials and equipment required for the scheduled jobs, and create a requisition for materials and equipment needed for pick-up at the end of each working week.
Client Site Duties:
  • Job Completion: Complete jobs to specifications to customer's satisfaction.
  • Job Inspection: Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements.
  • Customer Satisfaction: Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed.
  • Re-Service Requests: Handle re-service requests promptly and courteously.
  • Customer Satisfaction: Maintain a high level of customer satisfaction throughout the project with the Property Owner, Insurance Adjuster, Insurance Company, and/or Corporate Client.

Physical Requirements: This position requires a high level of physical exertion and moderate intensity of sensory effort.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.