Assistant Manager

4 weeks ago

MontTremblant, Canada L'Equipeur Full time

Job Summary

L'Equipeur is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will be responsible for providing leadership to the team and ensuring the delivery of exceptional customer service.

Key Responsibilities

  • Provide leadership to the team and consistently coach and follow up to ensure the delivery of service model standards.
  • Lead the B2B Mark's Commercial Business function, including order entry and management, and coach the team to ensure accurate and timely ordering and delivery.
  • Provide an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

  • Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
  • Deliver performance metrics, process improvement, and Lean techniques.
  • Lead store inventory movement teams and support accuracy.
  • Manage scheduling and follow up of execution on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
  • Assist in preparation and execution of annual inventories.
  • Follow and ensure compliance of all corporate LP, Cash, and Audit, and OH&S policies and procedures.
  • Responsible for assisting in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
  • Assume responsibility for operations of the store.
  • Assume responsibility for all operations of the store in the absence of the Store Manager.

Training

  • Coach and develop store team through setting expectations, communication, coaching, feedback, and ongoing support.
  • Create and communicate execution of Daily Game Plan for operations activities and store.
  • Support SGM in coaching to improve any team and individual performance gaps and conducts ongoing coaching to team.
  • Communicate in a clear and concise manner to team, leading effective Shift Starter meetings/coaching sessions.
  • Follow up with team to complete required training within timeframes.
  • Facilitate and lead team meetings as necessary.
  • Complete and hold team accountable to complete required Triangle Learning Academy training within timeframes.
  • Maintain a positive work environment for staff.

Leadership

  • Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain Mark's performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
  • Promote and maintain a positive and motivating work environment.
  • Provide mentorship to teams and influence continuous growth, exemplifying Mark's Leadership Brand.

Requirements

  • Proven ability to coach, mentor, and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
  • Proven ability to build and manage a daily plan for the department and store.
  • Exceptional communication skills.
  • Excellent organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years retail experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Fundamental computer skills an asset.

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