Bilingual Information and Referral Representative
4 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Bilingual Information and Referral Representative to provide support for our assigned team in their daily activities. As a key member of our team, you will be responsible for providing prompt, effective customer service to patients and caregivers.
Key Responsibilities:
- Answer and respond to incoming calls in a timely, professional, and culturally sensitive manner, in the caller's official language of choice.
- Provide information and referral options to callers and linkages to other related services/resources as needed.
- Track information regarding I&R calls in accordance with Home and Community Care Support Services Champlain monitoring requirements.
- Ensure confidentiality of caller information.
- Respond to Ontario Health atHome Champlain staff inquiries for day-to-day information needs.
Requirements:
- High school graduation diploma plus.
- Successful completion of a 1-year Community College diploma in Office Administration, Business, Health Administration, or equivalent program.
- AIRS (Alliance of Information and Referral Systems) certification, or willingness to become certified within 36 months post-hire.
- Minimum 18 months previous experience in similar customer service or related position in the health, social, or business administration fields.
What We Offer:
- Attractive comprehensive compensation packages and benefits.
- Valuable development opportunities.
- Membership in a world-class defined benefit pension plan.
About Us:
We are Ontario Health atHome, committed to delivering responsive, accessible, integrated, patient-centered care. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to achieve our mission.
Why Join Us:
If you're passionate about driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
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