Bilingual Information and Referral Representative

4 weeks ago


Pembroke, Canada Home and Community Care Support Services Full time
Job Title: Bilingual Information and Referral Representative

Job Summary:

We are seeking a highly organized and detail-oriented Bilingual Information and Referral Representative to provide support for our assigned team in their daily activities. As a key member of our team, you will be responsible for providing prompt, effective customer service to patients and caregivers.

Key Responsibilities:

  • Answer and respond to incoming calls in a timely, professional, and culturally sensitive manner, in the caller's official language of choice.
  • Provide information and referral options to callers and linkages to other related services/resources as needed.
  • Track information regarding I&R calls in accordance with Home and Community Care Support Services Champlain monitoring requirements.
  • Ensure confidentiality of caller information.
  • Respond to Ontario Health atHome Champlain staff inquiries for day-to-day information needs.

Requirements:

  • High school graduation diploma plus.
  • Successful completion of a 1-year Community College diploma in Office Administration, Business, Health Administration, or equivalent program.
  • AIRS (Alliance of Information and Referral Systems) certification, or willingness to become certified within 36 months post-hire.
  • Minimum 18 months previous experience in similar customer service or related position in the health, social, or business administration fields.

What We Offer:

  • Attractive comprehensive compensation packages and benefits.
  • Valuable development opportunities.
  • Membership in a world-class defined benefit pension plan.

About Us:

We are Ontario Health atHome, committed to delivering responsive, accessible, integrated, patient-centered care. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers, and Ontario Health Teams to achieve our mission.

Why Join Us:

If you're passionate about driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.


  • Bilingual Information

    1 month ago


    Pembroke, Canada Home and Community Care Support Services Full time

    Job Description CARE AND BE CARED FOR – THIS IS YOUR HOME Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place. As a Bilingual Information...


  • Pembroke, Canada FAMILY & CHILDREN SERV. Full time

    **BILINGUAL ADULT PROTECTIVE SERVICES WORKER** **CONTRACT - 18 MONTHS** **Department**: Developmental Services **Accountability**: Supervisor of APSW, CSN and UR **Location**: Pembroke Family & Children’s Services of Renfrew County is a multi-service agency committed to providing preventative, protective and socially inclusive services and programming...


  • Pembroke, Canada BMO Financial Group Full time

    41 Pembroke Street West Pembroke Ontario,K8A 5M5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Pembroke, Canada Greenwood Paving (Pembroke) Ltd Full time

    Description: Greenwood Paving (Pembroke) Ltd. Is a local, family-owned and operated business. We provide quality paving and construction services to the Ottawa Valley and the surrounding area. Greenwood Paving prides itself on the employment of numerous skilled and knowledgeable workers and managers. It is this combination skill and knowledge that makes...


  • Pembroke, Canada Culligan of Canada Full time

    **Our Company** Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **Tuesday to Saturday during Spring, Summer and Fall, Monday to Friday during the...


  • Pembroke, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. **Find our story here**:About Meridian**: **Our Retail Banking Practice**: Our vision is to be recognized as the financial...


  • Pembroke, Canada McDougall Insurance and Financial Full time

    At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks._ Our growing team is looking for a Customer Service Representative in Personal Lines to join our team in...


  • Pembroke, Canada The Phoenix Centre for Children and Families Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Work setting**: - Community service organization - Health care institution, facility or clinic **Tasks**: - Provide advice to senior managers and officials - Maintain, update and manage health information databases - Perform administrative tasks - Produce reports - Monitor health care...


  • Pembroke, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. **Find our story here**:About Meridian**: **Our Retail Banking Practice**: Our vision is to be recognized as the financial...


  • Pembroke, Canada Municipal Property Assessment Corporation Full time

    Date: Oct 2, 2024- Location: Pembroke, ON, CA- Type of Position: Permanent ( Standard Req Only)- Type of Position: - Number of Positions: 1- Salary Min: $73,086.00- Salary Max: Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand? **Become a Property...


  • Pembroke, Canada MacEwen Petroleum Inc. Full time

    **OVERVIEW**: Based at the Company's Pembroke Office, the focus of this role is to provide exceptional customer service, in person and on the telephone, to work with the Dispatcher to coordinate deliveries and dispatch drivers and trucks. Additionally, the Customer Service Representative (CSR) processes payments, generates invoices for customers, and...

  • First Contact Screener

    7 months ago


    Pembroke, Canada FAMILY & CHILDREN SERV. Full time

    **First-Contact Service Screener** **Department**: Referral Centre **Accountability**: Supervisor **Location**: Renfrew Family & Children’s Services of Renfrew County is a multi-service agency committed to providing preventative, protective and socially inclusive services and programming that empower and strengthen everyone. We are focused on...

  • Funeral Director

    7 months ago


    Pembroke, Canada Park Lawn Corporation Full time

    **Why Work for Park Lawn?** **_ Service_** - At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual. - Work with leading experts in the funeral and cemetery profession. **_Benefits_** - Variety of Vacation, Personal Days and Sick Days based on your...


  • Pembroke, Canada BMO Financial Group Full time

    41 Pembroke Street West Pembroke Ontario,K8A 5M5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • First Contact Screener

    7 months ago


    Pembroke, Canada FAMILY & CHILDREN SERV. Full time

    ***: Under the general supervision of the assigned Department Supervisor, collects and processes first contact/initial information and assesses service user eligibility for services provided by Renfrew County Family & Children’s Services including Child Welfare, Developmental Services and Family Visitation & Exchange Services. A Signs of Safety/Signs of...

  • Support Staff

    5 months ago


    Pembroke, Canada Canadian Addiction Treatment Centers Full time

    **Division**: Ontario Addiction Treatment Centre **Location**: Pembroke, ON **Job Type**: Full-Time Permanent **Hours**: 30-40 hours per week **Pay Rate**: $17.37 per hour **Union**:This position is represented by U.F.C.W. Local 175. **Reference ID**: 001-OATC-1516 Come join our growing organization as a part of a high-performing CARE team that is...

  • Non Ferrous Receiver

    5 months ago


    Pembroke, Canada American Iron and Metal Full time

    **Company Description** Our advantages: - Overtime at time and a half after 40 hours; - ** Eligible for paid vacation from the first day**;**: - Comprehensive **group insurance** plan; - ** Telemedicine **(access to a doctor 24/7); - ** Group RRSP** with employer matching contribution; - Referral program; - Exclusive employee discounts on parts from any...

  • Support Staff

    3 months ago


    Pembroke, Canada Canadian Addiction Treatment Centers Full time

    **Division**: Ontario Addiction Treatment Centre **Location**: Pembroke **Job Type**: Part-Time Permanent **Hours**: **Week 1**: Monday: Tuesday: 6:45am - 3:30pm Wednesday: Thursday: 6:45am - 3:30pm Friday: Saturday: 8:45am - 12:30pm Sunday: 8:45am - 12:30pm **Week 2**: Monday: Tuesday: 6:45am - 3:30pm Wednesday: Thursday: 6:45am -...

  • Psychotherapist

    6 months ago


    Pembroke, Canada The Phoenix Centre for Children and Families Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: Master's degree - Experience: 3 years to less than 5 years **Work setting**: - Counselling centres - Rural area - Family therapy centres - Social service or charity agency - Mental health institution, facility or clinic **Tasks**: - Interview clients, prepare case...


  • Pembroke, Canada Staples Canada Full time

    : 1261786 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...