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Front Desk Representative

2 months ago

Fernie, Canada FERNIE STANFORD HOTEL & RESORT Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at FERNIE STANFORD HOTEL & RESORT. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests, assign rooms, and ensure a smooth check-in process.
  • Complaint Resolution: Investigate and resolve guest complaints and claims in a professional and courteous manner.
  • Room Management: Take, cancel, and change room reservations, as well as process guest departures and calculate charges.
  • Customer Service: Provide information on hotel facilities and services, answer telephone calls and messages, and assist guests with special needs.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: Experience an asset, but not required.
  • Language: English language proficiency required.
  • Work Hours: 30 to 40 hours per week.