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Food Service Team Lead

2 months ago

Oshawa, Ontario, Canada Bulldog Pub and Grill Full time
Job Summary

Bulldog Pub and Grill is seeking a highly skilled Food Service Supervisor to join our team. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including preparing and portioning food, maintaining a clean and safe work environment, and adhering to health and safety regulations.
    • Train staff in job duties, sanitation, and safety procedures, as well as provide ongoing coaching and feedback to ensure excellent performance.
  • Food Quality and Safety
    • Ensure that food and service meet quality control standards, including maintaining accurate inventory records and adhering to food safety protocols.
    • Conduct regular quality control checks to ensure that food is prepared and presented to the highest standards.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner, ensuring that issues are resolved promptly and to the customer's satisfaction.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Administrative Tasks
    • Prepare and submit reports on food service operations, including sales, inventory, and customer feedback.
    • Manage budgets and cost estimates, ensuring that food service operations are run efficiently and effectively.
  • Team Management
    • Supervise and check delivery of food trolleys, ensuring that food is delivered to the highest standards.
    • Establish work schedules and ensure that staff are adequately trained and equipped to perform their duties.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 1 year to less than 2 years of experience in a food service supervisory role
  • Skills
    • Excellent leadership and communication skills
    • Ability to work under pressure and maintain a high level of professionalism
    • Strong attention to detail and ability to maintain accurate records
    • Ability to work in a fast-paced environment and adapt to changing circumstances
Working Conditions
  • Work Environment
    • Fast-paced environment with a high level of customer interaction
  • Physical Demands
    • Combination of sitting, standing, walking, bending, crouching, and kneeling
  • Security and Safety
    • Basic security clearance