Senior IT Support Specialist

5 days ago


Winnipeg, Manitoba, Canada AC Global Full time
About the Role

We are seeking a highly skilled and experienced Computer Network Technician to join our team at AC Global. As an In-house & Onsite IT Technician, you will play a critical role in providing technical support and maintenance services to our clients.

Job Description

Key Responsibilities:

  • Desktop & Laptop Support:
    • Diagnose and resolve hardware, software, and peripheral issues with desktop and laptop computers.
    • Perform system updates, software installations, and virus/malware removal.
    • Configure and troubleshoot printers, scanners, and other external devices.
  • Basic Server Maintenance:
    • Assist in basic server setup and configuration (Windows/Linux).
    • Monitor server health, perform backups, and ensure proper security protocols.
    • Replace components in servers and other equipment as needed.
  • Networking & Cabling:
    • Install, terminate, and test network cables (Ethernet, fiber optic).
    • Set up and maintain small to mid-size networks, including switches, routers, and access points.
    • Install and maintain IoT devices and systems.
    • Installation of IP Cameras.
  • Onsite Support:
    • Provide IT support to clients onsite, ensuring timely and professional service.
    • Set up and configure client systems, including PCs, servers, and networking equipment.
    • Assist with cabling, including new network installations and upgrades.
    • Be available for on-call and emergency service calls.
  • Mechanical Knowledge:
    • Perform basic mechanical tasks, such as changing parts in servers, printers, and other devices.
  • Documentation & Reporting:
    • Maintain accurate records of all work performed using ticketing software.
    • Create and update documentation for system setups, network configurations, and troubleshooting steps.
Requirements

To be successful in this role, you should have:

  • A diploma or degree in Information Technology or a related field.
  • Certifications such as CompTIA A+, Network+, or Cisco CCNA are preferred.
  • At least 2 years of experience in IT support, desktop maintenance, and networking.
  • Hands-on experience with server maintenance, network cabling, and hardware repairs.
  • Proficient with Windows and Mac operating systems.
  • Basic understanding of server maintenance and networking concepts (DNS, DHCP, VPNs, firewalls).
  • Experience with cabling, network installations, and IoT setups.
  • Strong spoken and written communication skills in English.
  • A valid driver's license (own vehicle preferred).
  • Ability to pass a background check and obtain necessary certifications.
What We Offer

As a valued member of our team, you will enjoy:

  • A competitive salary of $60,000 - $80,000 per year.
  • Opportunities for career growth and ongoing training.
  • Access to employee discounts on tech products.
  • A collaborative and supportive work environment.

This is an exciting opportunity to join a dynamic team and contribute to the success of AC Global. If you are a motivated and experienced IT professional, we encourage you to apply today.



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