Parts Operations Manager
3 weeks ago
Exciting Opportunity for a Parts Manager
Mainland Ford, a part of Trotman Auto Group, is seeking a talented Parts Manager to elevate our success.
The ideal candidate will have a strong background in parts management, excellent leadership skills, and the ability to motivate and mentor a team to produce their best work and provide the best customer experience.
Key Responsibilities:
- Create sales goals and objectives for the department, including a marketing plan to promote new and repeat business.
- Provide training and real-time coaching to Parts Advisors and Parts support staff on administering policies, procedures, and sales strategies.
- Ensure Parts Advisors are kept up to date on manufacturer campaigns, bulletins, and outstanding recalls.
- Ensure Parts Advisors maintain their manufacturer training guidelines.
- Organize routine departmental meetings to increase training and development in an effort to grow the department.
- Remain abreast on departmental sales metrics and provide communication, training, and development to attain target metrics.
- Maintain and control parts inventory and perform periodic parts inventory audits.
- Perform annual inventory count.
- Perform parts returns of aged inventory.
- Maintain the highest Customer Service Index rating from customers by handling all customer discrepancies immediately and according to dealership policy.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Prepare detailed and accurate estimates on the cost of parts.
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Demonstrate behaviors consistent with Trotman Auto Group's Core Values in all interactions with clients, colleagues, and vendors.
Requirements:
- Minimum of 5 years of recent experience as a Parts Manager role for an OEM Auto Dealership.
- Experience as a Parts Manager within a Domestic manufacturer preferred.
- Strong leadership characteristics, with a strong emphasis on the ability to motivate and inspire teams.
- Strong organizational skills with the ability to multitask.
- Strong communication skills.
- Ability to effectively respond to and meet the needs of a diverse client base.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
What We Offer:
- Extended Health Care.
- Dental.
- RRSP.
- Employee Assistance Program.
- Paid time off, etc.
- Employee Discounts.
- Weekly Incentives.
- Real-time Comprehensive Training.
- NADA Training Courses available for most departments.
- Internal Professional and Career Development programs.
Why Trotman Auto Group:
Trotman Auto Group is one of Canada's Best Managed Companies, and we are committed to providing our employees with a positive and supportive work environment.
We offer a competitive salary range of $80k - $130k per year, depending on experience and proven track record.
Apply today to take the next step in your career as a Parts Manager with Trotman Auto Group
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