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Parts Manager

1 month ago

Abbotsford, British Columbia, Canada Trotman Auto Group Full time
Exciting Opportunity for Experienced Parts Manager

About the Role:

We are seeking a highly skilled and motivated Parts Manager to join our team at Trotman Auto Group. As a key member of our Fixed Operations team, you will be responsible for overseeing the operations management within the Parts Department to maximize profitability and customer satisfaction.

Key Responsibilities:

  • Create sales goals and objectives for the department, including a marketing plan to promote new and repeat business
  • Provide training and real-time coaching to Parts Advisors and Parts support staff on administering policies, procedures, and sales strategies
  • Ensure Parts Advisors are kept up to date on manufacturer campaigns, bulletins, and outstanding recalls
  • Ensure Parts Advisors maintain their manufacturer training guidelines
  • Organize routine departmental meetings to increase training and development in an effort to grow the department
  • Remain abreast on departmental sales metrics and provide communication, training, and development to attain target metrics
  • Keep up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives
  • Maintain and control parts inventory and perform periodic parts inventory audits
  • Perform annual inventory count
  • Perform parts returns of aged inventory
  • Maintain the highest Customer Service Index rating from customers by handling all customer discrepancies immediately and according to dealership policy
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Prepare detailed and accurate estimates on the cost of parts
  • Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
  • Demonstrate behaviors consistent with Trotman Auto Group's Core Values in all interactions with clients, colleagues, and vendors

Requirements:

  • Minimum of 5 years of recent experience as a Parts Manager role for an OEM Auto Dealership
  • Experience as a Parts Manager within a Domestic manufacturer preferred
  • Strong leadership characteristics, with a strong emphasis on the ability to motivate and inspire teams
  • Strong organizational skills with the ability to multitask
  • Strong communication skills
  • Ability to effectively respond to and meet the needs of a diverse client base
  • Ability to work efficiently and effectively under pressure with simultaneous deadlines

What We Offer:

  • Extended Health Care
  • Dental
  • RRSP
  • Employee Assistance Program
  • Paid time off, etc.
  • Employee Discounts
  • Weekly Incentives
  • Real-time Comprehensive Training
  • NADA Training Courses available for most departments
  • Internal Professional and Career Development programs

Why Trotman Auto Group:

We are a dynamic and growing company that values our employees and provides opportunities for career advancement. If you are a motivated and experienced Parts Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.