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Hotel Front Desk Associate

2 months ago

CarletonsurMer, Quebec, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Front Desk Associate at Comfort Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing of guest information.
  • Front Desk Operations: Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.
  • Guest Services: Process guests' departures, calculate charges, and receive payments, while maintaining a high level of customer satisfaction.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date information.
  • Communication: Answer telephone calls and relay messages, contact customers to deliver requested wake-up calls, and provide exceptional customer service.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train, with a focus on providing excellent customer service and working in a fast-paced environment.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.