Service Delivery Manager

4 weeks ago


Old Toronto, Ontario, Canada Thomson Reuters Full time
Job Summary

The Service Delivery Manager at Thomson Reuters is responsible for ensuring the highest level of service quality and efficiency from Service Providers. This role requires a strong understanding of IT service management principles and the ability to lead a team to deliver exceptional service.

Key Responsibilities

- Lead a team of service delivery professionals to ensure high-quality service delivery
- Collaborate with Service Providers to ensure they meet service level agreements
- Develop and implement service delivery strategies to improve efficiency and quality

Requirements

- ITIL Foundation certification
- Strong leadership and communication skills
- Ability to analyze complex service delivery issues and develop effective solutions

About Thomson Reuters

Thomson Reuters is a leading provider of news and business information. We are committed to delivering high-quality service to our customers and are seeking a talented Service Delivery Manager to join our team.

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