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Technical Support Specialist

2 months ago

Brampton, Ontario, Canada Tejas Solutions Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Tejas Solutions. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.

Job Summary:

The Technical Support Specialist will be responsible for troubleshooting and resolving technical issues related to computer systems, networks, and software. You will work closely with our clients and internal teams to identify and resolve technical problems, and provide training and guidance on the use of our systems and software.

Key Responsibilities:
  • Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to computer systems, networks, and software.
  • Collaborate with internal teams to identify and resolve technical problems.
  • Provide training and guidance on the use of our systems and software.
  • Document and track technical issues and resolutions.
  • Participate in the redesign of applications and other software.
  • Provide business systems, network and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.
  • Provide customer service.
  • Manage incidents.
Requirements:
  • College/CEGEP diploma or equivalent experience.
  • 7 months to less than 1 year of experience in a technical support role.
  • Excellent oral communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Physical accessibility accommodations available.
Work Environment:

Our office is a hybrid work environment, offering a mix of in-person and remote work options.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.