Fitness Operations Manager

3 days ago


Hamilton, Ontario, Canada Crunch Fitness Canada Full time
Job Summary

We are seeking a highly motivated and results-driven Fitness Operations Manager to join our team at Crunch Fitness Canada. As a key member of our leadership team, you will be responsible for driving the success of our personal training department, ensuring exceptional customer service, and contributing to the growth and development of our fitness community.

About Us

Crunch Fitness Canada is a dynamic and innovative gym chain that believes in making serious fitness fun. We are committed to providing our members with an exceptional experience, cutting-edge facilities, and expert guidance from our trained professionals. Our No Limits philosophy sets us apart, attracting like-minded individuals who share our passion for health and wellness.

The Role

As our Fitness Operations Manager, you will be responsible for overseeing the day-to-day operations of our personal training department. This includes administering and managing the CrunchOne Kickoff experience, generating personal training client leads, recruiting, training, and managing a team of qualified Personal Trainers, and contributing to the development and enhancement of our fitness expertise. You will also achieve targets for new client acquisition and existing client retention, coach and guide direct reports on effective client engagement strategies, and maintain meticulous reporting and data analysis to inform business decisions.

Responsibilities

  1. Administer and manage the CrunchOne Kickoff experience, leading by example, coaching, and guiding to acquire personal training clients.
  2. Proactively generate personal training client leads and expand the client base for the team.
  3. Recruit, train, and manage the performance of a dynamic team of qualified Personal Trainers.
  4. Contribute to the development and enhance the fitness expertise of all Crunch team members.
  5. Achieve targets for both new client acquisition and existing client retention for the club.
  6. Coach and guide direct reports on effective client engagement, prescription, acquisition, and retention strategies.
  7. Conduct regular 1:1 meetings with direct reports to review performance, provide motivation, and guide towards individual and company goals.
  8. Ensure accurate administration of PT services, including client programming and progress tracking.
  9. Maintain meticulous reporting and data to gain insights into the department's performance.
  10. Strategically allocate and direct resources based on key performance indicators (KPIs) and organizational priorities.
  11. Provide exceptional customer service by responding to all member inquiries within 24 hours.


Qualifications

To succeed in this role, you will require:
  • 2+ years of personal training experience preferred.
  • Proven experience in executing plans and managing key performance indicators (KPIs).
  • 3+ years of experience in managing and leading a team of 8-15 employees preferred.
  • Solid understanding of the fitness industry, market trends, and key business drivers.
  • CPR/AED certification required (can be obtained within 30 days of hire).
  • Nationally Recognized Certified Personal Training License.


Compensation

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, plus benefits, including bonus opportunities based on performance, employee discounts, paid time off, training and development opportunities, and more. If you are a motivated and results-driven individual who is passionate about health and wellness, we encourage you to apply for this exciting opportunity.
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