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Assistant General Manager Ice Cream Scoop Shop
1 week ago
About the Role
The Flagship Scoop Shop Assistant Manager at Ben & Jerry's Burlington Scoop Shop is responsible for assisting in managing efficient scoop shop operations while showcasing excellent customer service and living the Ben & Jerry's 3-part mission daily. Your goal is to drive consumer loyalty and staff satisfaction by managing a fun, safe, clean, and high-energy environment.
Key Responsibilities
- Supervise and train shop staff to ensure excellent customer service and maintain a clean and safe working environment.
- Assist the Manager in hiring, training, and orientation of staff, including preparation for weekly payroll and conducting in-store training.
- Maintain effective operations and communications for the department, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, compliance with all safety and operating standards, merchandising, and production of waffle cones, novelties, and baked goods.
- Assist with administering the Collective Bargaining Agreement between Ben & Jerry's and Scoopers United, the union representing the shop staff, including frequent communications, monthly meetings, and negotiations.
- Support daily and weekly financial reporting requirements established by the Shop Manager, including daily sales and deposit reports, daily inventory logs, purchasing, paid-out, vault balance, and monthly transfer logs as well as end-of-month inventory count and financial month closing process.
- Provide effective and ongoing coaching and feedback to all working hourly staff.
Requirements
- 3+ years' experience in hospitality industry or customer service, with additional experience supervising staff in a retail or food service environment.
- Flexible work hours, including nights, weekends, and holidays.
- Experience in high-volume, fast-paced retail environment.
- Proven ability to lead people through motivation, development, and inspiration.
- Strong accounting/finance experience and understanding.
- Excellent communication, interpersonal, and decision-making skills.
- Experience in handling customer complaints and providing effective guest service recovery.
- Strong follow-through, organization, and time management skills.
- Strong project management skills and problem-solving ability.
