Retail Operations Manager

4 days ago


Ottawa, Ontario, Canada Unilever Brazil Full time
Job Description

The Flagship Scoop Shop Assistant Manager is a key role within the Unilever Brazil retail operations team, responsible for assisting in managing efficient scoop shop operations at the Burlington Scoop Shop while showcasing excellent customer service and living the 3-part mission daily.

About Ben & Jerry's

Beneath our fun-loving exterior lies a company with a strong commitment to social justice, environmental sustainability, and economic vitality. Our three-part mission ensures that we're making a positive impact on society, customers, and employees alike.

  • Social Mission: We drive innovative ways to improve quality of life locally, nationally, and internationally, focusing on climate justice, social justice, racial justice, and economic justice.
  • Product Mission: We create and distribute the finest quality natural ice cream and euphoric concoctions, ensuring exceptional taste and satisfaction for our customers.
  • Economic Mission: We operate our company for sustainable, profitable financial growth, prioritizing long-term success over short-term gains.
Key Responsibilities
  1. Assist in supervising shop staff, ranging from 20 to 50 employees, including daily operations, communications, and staffing.
  2. Maintain effective operations and communications for the department, including store appearance, cash handling procedures, customer service, cleanliness, compliance with safety standards, merchandising, and production of waffle cones, novelties, and baked goods.
  3. Assist with administering the Collective Bargaining Agreement between Ben & Jerry's and Scoopers United, the union representing the shop staff, including frequent communications, monthly meetings, and negotiations.
  4. Support daily and weekly financial reporting requirements, including sales reports, inventory logs, purchasing, paid out, vault balance, and monthly transfer logs.
Requirements
  • Experience: 3+ years in hospitality or customer service, with additional experience supervising staff in a retail or food service environment.
  • Flexibility: Ability to work flexible hours, including nights, weekends, and holidays.
  • Leadership Skills: Proven ability to lead people through motivation, development, and inspiration.
  • Accounting/Finance Experience: Strong accounting/finance experience and understanding.
  • Communication Skills: Excellent communication, interpersonal, and decision-making skills.
  • Customer Service: Experience in handling customer complaints and providing effective guest service recovery.


  • Ottawa, Ontario, Canada ALLSAINTS Retail Limited Full time

    We are seeking a highly motivated and experienced Retail Operations Manager to join our team at AllSaints Retail Limited. As a key member of the management team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our store.Company OverviewAllSaints Retail Limited is a leading fashion retailer with a passion...


  • Ottawa, Ontario, Canada COMPASS GROUP CANADA Full time

    At Compass Group Canada, we're committed to delivering exceptional customer experiences across various industries. As the Director of Retail, you'll play a pivotal role in driving our retail operations forward.Job SummaryThis senior leadership position is responsible for overseeing all retail locations and e-commerce initiatives. You'll develop leaders,...

  • Sales Manager

    4 days ago


    Ottawa, Ontario, Canada OSL Retail Services Full time

    Company OverviewAt OSL Retail Services, we're dedicated to delivering exceptional results through our team of passionate individuals. Our commitment to diversity and inclusion drives our success, and we're proud to be recognized for our efforts.Job DescriptionThe Wireless Sales Manager will be responsible for leading a team of Mobile Experts, driving sales...


  • Ottawa, Ontario, Canada Shoppers Drug Mart Full time

    Shoppers Drug Mart is a leading Canadian retailer, offering a wide range of health and beauty products. We are seeking an experienced Retail Store Operations Manager to join our team.About the RoleThis role is responsible for overseeing the day-to-day operations of our retail store. The successful candidate will have a proven track record in managing retail...


  • Ottawa, Ontario, Canada Skechers Full time

    About the RoleSkechers is looking for a results-driven Retail Store Manager to join our team. In this role, you will be responsible for leading and developing a high-performing team of sales professionals, driving revenue growth, and maintaining top-tier visual merchandising standards.Key ResponsibilitiesDevelop and implement effective sales strategies to...


  • Ottawa, Ontario, Canada Pandora AS Full time

    **About the Company**Pandora A/S is a leading brand in the luxury jewelry market, renowned for its high-quality products and exceptional customer service.We are currently seeking an experienced Retail Operations Manager to join our team in one of our stores. As a key member of our sales floor team, you will play a critical role in driving sales and...


  • Ottawa, Ontario, Canada Luxottica Full time

    Company OverviewSunglass Hut is a leading global retailer of premium sunglasses, with over 1600 retail stores across North America. As a key member of our leadership team, you will play a critical role in driving our success.Job DescriptionThe Assistant Manager I is responsible for overseeing the daily operations of the store, including sales, coaching,...


  • Ottawa, Ontario, Canada The Body Shop Part time

    We are committed to generating positive economic, social, and environmental impact. Our Store Management team is looking for a skilled Retail Operations Manager who can support them in delivering exceptional customer service, driving sales, and maintaining a visually appealing store environment.Main Responsibilities:Handle customer concerns efficiently and...


  • Ottawa, Ontario, Canada The North West Company Full time

    About UsThe North West Company is a Canadian owned business with over 50 years of experience in retail. We offer our customers a wide range of products at competitive prices, and we are committed to providing excellent customer service.Job OverviewWe are currently seeking a Store Manager to join our team. As a Store Manager, you will be responsible for the...


  • Ottawa, Ontario, Canada Shoppers Drug Mart Full time

    Job Summary: As a Retail Operations Manager at Shoppers Drug Mart, you will be responsible for organizing and delivering full service retail postal services to our customers, maximizing department revenue and customer satisfaction.">About the Role: In this role, you will lead by example and ensure that Post Office staff demonstrate our CORE Values. You will...


  • Ottawa, Ontario, Canada Arden Holdings Inc. Full time

    About the RoleThe Assistant Manager plays a vital part in our retail team, supporting the Store Manager to drive sales growth, improve employee performance, and maintain efficient store operations.As a leader, you will inspire your team to deliver exceptional customer service while projecting our company's culture and image.In the absence of the Store...


  • Ottawa, Ontario, Canada Apple Inc. Full time

    Company OverviewAt Apple Inc., we bring together the best of technology and design to create innovative products that enrich our customers' lives. We're a team of passionate individuals who share a common goal: to deliver an exceptional customer experience.Job DescriptionWe're seeking a highly skilled Senior Manager to join our retail team. As a Senior...


  • Ottawa, Ontario, Canada Lisa Gozlan Jewelry Full time

    Job SummaryThe Lisa Gozlan Jewelry Retail Store Operations Manager is responsible for overseeing all aspects of store operations, ensuring operational excellence and exceptional client experiences.- Manage and coordinate daily showroom operations, ensuring smooth functioning and exceptional customer service. - Coordinate inventory controls to maintain...


  • Ottawa, Ontario, Canada Healthy Planet Full time

    We are seeking a dynamic Team Lead who embodies awesomeness and knows how to lead by example. As a Retail Sales Operations Manager at Healthy Planet, you will bring a strong background in retail sales, leadership, and a passion for natural wellness to our team.Our Team Leads leverage their leadership skills, retail sales background, and passion for natural...


  • Ottawa, Ontario, Canada Ocean State Job Lot Full time

    Company Overview:Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats, and accessories. We offer a fun, full-service experience to all customers, and our team feels like family.Job Description:To assist the Store Manager and Manager In Training with recruiting, hiring, training, and...


  • Ottawa, Ontario, Canada MCA Full time

    Job DescriptionWe are seeking a highly skilled Retail Operations Manager to join our team at MCA. As a key member of our Near Surface Department, you will be responsible for ensuring the safe and efficient operation of our open pit mine.Key ResponsibilitiesEnsure the safety of the team by implementing a zero harm approach to all tasks performed;Plan,...


  • Ottawa, Ontario, Canada Tbwa ChiatDay Inc Full time

    We're on a mission to reinvent how people buy, sell, and own cars. Are you game?Clutch is Canada's largest buyer and seller of cars, offering a digital-first, hassle-free experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.Looking to...


  • Ottawa, Ontario, Canada Savers Full time

    Company Overview:Savers is a leading operator of thrift stores in the United States, Canada, and Australia. Our mission is to champion reuse and inspire a future where secondhand is second nature.We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. These items are purchased...


  • Ottawa, Ontario, Canada Staples Canada Full time

    At Staples Canada, we are building an inclusive and diverse team that reflects the communities we serve. As a dynamic and inspiring partner to our customers, we look for people who are curious, approachable, and passionate about finding solutions.We welcome applications from all qualified candidates, including those with disabilities. If you have a...


  • Ottawa, Ontario, Canada The North West Company Full time

    About This OpportunityAre you looking to advance your retail career and make a lasting impact in your community? The North West Company offers a unique opportunity for individuals who share our passion for customer service and merchandising excellence. As a Store Manager, you will be responsible for leading a team of retail professionals and driving sales...