Assistant Store Manager

4 days ago


Ottawa, Ontario, Canada Unilever Brazil Full time
Overview

The Flagship Scoop Shop Assistant Manager is a critical role within the Unilever Brazil retail operations team, responsible for driving sales growth, improving customer satisfaction, and maintaining high operational standards at the Burlington Scoop Shop.

About Ben & Jerry's

Beneath our fun-loving exterior lies a company with a strong commitment to social justice, environmental sustainability, and economic vitality. Our three-part mission ensures that we're making a positive impact on society, customers, and employees alike.

  • Social Mission: We drive innovative ways to improve quality of life locally, nationally, and internationally, focusing on climate justice, social justice, racial justice, and economic justice.
  • Product Mission: We create and distribute the finest quality natural ice cream and euphoric concoctions, ensuring exceptional taste and satisfaction for our customers.
  • Economic Mission: We operate our company for sustainable, profitable financial growth, prioritizing long-term success over short-term gains.
Requirements
  • Experience: 3+ years in hospitality or customer service, with additional experience supervising staff in a retail or food service environment.
  • Flexibility: Ability to work flexible hours, including nights, weekends, and holidays.
  • Leadership Skills: Proven ability to lead people through motivation, development, and inspiration.
  • Accounting/Finance Experience: Strong accounting/finance experience and understanding.
  • Communication Skills: Excellent communication, interpersonal, and decision-making skills.
  • Customer Service: Experience in handling customer complaints and providing effective guest service recovery.


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