Customer Service Representative

2 weeks ago

Pickering, Ontario, Canada goeasy Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at goeasy Ltd. As a key member of our LendCare subsidiary, you will play a vital role in providing exceptional customer experiences through prompt and professional communication.

Key Responsibilities
  • Respond to customer inquiries in a timely and effective manner, ensuring first call resolution and customer satisfaction.
  • Identify customer needs and provide solutions, often within a time limit, to ensure customer satisfaction.
  • Learn and understand our products and services to provide accurate information and recommendations to customers.
  • Process customer requests and modifications, including payments, credits, and account updates.
  • Collaborate with other departments to improve sales, marketing, and business processes.
Requirements
  • Excellent communication skills in English and French, with the ability to communicate effectively with customers and colleagues.
  • Customer service experience is an asset, but not required.
  • Empathy, compassion, and integrity are essential for building strong relationships with customers.
  • Ability to multitask, adapt to change, and work independently in a fast-paced environment.
  • Strong written and oral communication skills, with the ability to create memorable customer experiences.
  • Proficiency in Microsoft Office software, including Excel, Word, and Outlook, with strong keyboarding skills.
  • Ability to work full-time in our office in Pickering, ON.
Operational Hours

Monday to Friday - 8:00 am to 9:00 pm, Saturday 9:00 am to 5:00 pm.

About Us

goeasy Ltd. is a publicly-traded company on the TSX, with over 4000% shareholder return since 2001. We are accredited by the Better Business Bureau and offer a wide range of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in various sectors.

Why Join Us

We are committed to creating a diverse, inclusive, and equal opportunity work environment where everyone feels valued and empowered to succeed. As an equal opportunity employer, we welcome applications from diverse candidates and are committed to providing accommodations for applicants upon request.

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