Customer Service Representative

2 months ago

Pickering, Ontario, Canada Autolux Ltd. OA Rapid City Transportation Full time

Rapid City Transportation o/b Autolux Ltd. is a leading provider of medical transportation logistics services in Ontario. We are seeking a skilled Customer Service Representative to join our team of over 300 employees based in Pickering, Ontario. As a Customer Service Representative, you will play a critical role in supporting our clients and drivers, ensuring seamless transportation services. Key Responsibilities:

* Receive and dispatch orders in a timely manner
* Prioritize messages and calls according to urgency and importance
* Maintain a comprehensive record of communication
* Enter data in computer software and maintain logs and records as requested
* Address problems and requests by transmitting information or providing solutions
* Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule
* Provide drivers information regarding orders, traffic obstacles and other requirements
* Outsourcing of services in the most effective manner to meet daily requirements
* Communicate with drivers to remind of proper vehicle conditions and defensive driving
* Initiate action to improve performance
* Coordinate with internal departments as required

Requirements:

* High school diploma or equivalent (GED)
* Minimum of 1-3 years dispatching experience considered an asset
* Excellent verbal and written communication skills
* Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
* High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy
* Flexible to work 42.5 hours a week between the hours of 9:00am to 6:00pm Monday-Friday (Shift 1) and 12:00pm-9:00pm Monday-Friday (Shift 2)

We offer a supportive and inclusive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

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