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IT Service Delivery Manager

2 months ago


Old Toronto, Ontario, Canada Stackitrecruitment Full time
About the Role

We are seeking an experienced IT Service Delivery Manager to join our team at Stackitrecruitment. As a key member of our team, you will be responsible for delivering exceptional technical services to our clients.

Key Responsibilities
  • Technical Leadership: Provide technical guidance and leadership to our team, ensuring that our clients receive the highest level of service.
  • Client Management: Build and maintain strong relationships with our clients, understanding their technical needs and delivering solutions that meet their expectations.
  • Technical Operations: Oversee the installation, configuration, and troubleshooting of technical systems, ensuring that they are running smoothly and efficiently.
  • Team Management: Lead and mentor our technical team, providing guidance and support to ensure that they have the skills and knowledge needed to deliver exceptional service.
  • Project Management: Manage technical projects from start to finish, ensuring that they are delivered on time, within budget, and to the required quality standards.
Requirements
  • Technical Expertise: Have a solid understanding of technical systems, including Microsoft Servers, Various Business Applications, SQL, IIS, Internetworking, VPNs, firewalls, backups, Wi-Fi, and more.
  • Leadership Skills: Have the ability to lead and manage a team of technical professionals, providing guidance and support to ensure that they have the skills and knowledge needed to deliver exceptional service.
  • Communication Skills: Have excellent communication skills, able to communicate technical information to both technical and non-technical stakeholders.
  • Business Acumen: Have a solid understanding of business operations and be able to apply this knowledge to deliver technical solutions that meet business needs.
What We Offer
  • Competitive Salary: $110,000 - $130,000 plus bonus.
  • Benefits Package: 3 weeks' vacation, paid parking, sponsored certifications, full medical benefits, and mileage reimbursement.