Senior Manager, IT Crisis Response

3 days ago


Golden Horseshoe, Canada Scotiabank Full time

Scotiabank: A Leading Bank in the Americas

We are a leading bank in the Americas, guided by our purpose to help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

About the Role

We are seeking an experienced Senior Manager to join our Major Incident Office (MIO) team, responsible for handling significant business and brand impacting incidents globally. The ideal candidate will have at least 5+ years of working experience in Major Incident management supporting complex IT environments in larger organizations, preferably in the banking &/or finance services industry.

Key Responsibilities

  • Drive the recovery of major incidents and manage business and IT stakeholders' communication.
  • Work with Subject Matter Experts to identify ongoing risks and devise a plan to mitigate those risks.
  • Collaborate with various support teams and vendor partners to establish strong command and control over the bridge.
  • Send consistent and timely communication to business and IT stakeholders.
  • Conduct post-incident reviews and drive the teams to identify root causes, lessons learned, and a plan to prevent the recurrence of similar incidents.

Requirements

  • Excellent communication (verbal/written/presentation) skills.
  • At least 10+ years of progressive IT working experience that spans a high-level understanding of full-stack technologies used in a large enterprise.
  • ITIL Foundations certified (ITIL v3 and/or 2011 and/or v4).
  • Completed a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.

What's in it for You?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • A competitive rewards program including a bonus, flexible vacation, personal, sick days, and benefits starting on day one.

Salary: $120,000 per year, plus performance-based bonuses.

Work Conditions: Hybrid work arrangement.

Location: Toronto, Ontario, Canada.



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