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Product Operations Manager
2 months ago
About Indigo Books & Music Inc.
At Indigo, we are passionate about literature and creating memorable experiences for our customers. With over 170 locations across Canada, we are a vibrant community that values creativity, diversity, and a love for books.
Role Overview
The Product Operations Manager plays a pivotal role in overseeing the efficient flow of products from acquisition to sales. This position involves coaching and guiding Customer Experience Representatives (CERs) to ensure a seamless transition of products from storage to display. The manager will also lead visual merchandising efforts, making certain that our stores are inviting and easy to navigate for customers.
Key Responsibilities
- Operational Excellence: Direct the execution of product flow strategies, ensuring that all processes are efficient and effective.
- Visual Merchandising: Oversee the setup and maintenance of visual displays, ensuring alignment with sales trends and customer preferences.
- Markdown and Promotions: Manage the implementation of markdowns and promotional setups to maximize sales opportunities.
- Team Leadership: Foster a positive work environment by supporting team development through training and feedback.
- Customer Advocacy: Prioritize customer needs in all decision-making processes, ensuring a high-quality shopping experience.
- Health and Safety: Maintain a safe environment for both employees and customers, adhering to all relevant health standards.
Who You Are
- 1-2 years of experience in customer service, merchandising, or operations.
- Proven ability to lead and inspire a team.
- Strong understanding of health and safety regulations.
- Performance-driven with a knack for strategic thinking.
- Flexible availability, including evenings and weekends.
Commitment to Diversity
Indigo is dedicated to fostering an inclusive workplace that celebrates diverse backgrounds and perspectives. We welcome applications from individuals of all identities and encourage those who identify as Black, Indigenous, a person of colour, LGBTQ2+, and individuals with disabilities to apply.
