Senior Wellness Operations Manager

6 days ago


Richmond, British Columbia, Canada Lifemark Full time

Lifemark Seniors Wellness is a leading provider of rehabilitation-focused services for seniors. With over 30 years of experience, we have established ourselves as a trusted partner to numerous long-term care homes and retirement communities across Canada.

About Us

We are dedicated to delivering high-quality therapy solutions that cater to the unique needs of seniors. Our purpose is to empower individuals to live their best lives through innovative thinking, career development, personal health and wellness, and community engagement.

Job Description

We are seeking an experienced Regional Manager to lead our Seniors Wellness BC team. As the key contact for our partners, you will be responsible for ensuring the successful delivery of services, annual reviews, and reporting to homes. You will work closely with clinical support teams to ensure compliance with policies and procedures.

The ideal candidate will possess excellent communication skills, experience working in long-term settings, and a strong background in business management. You will also have the ability to connect and interact effectively with various stakeholders, including staff, customers, and senior leadership.

Duties and Responsibilities
  • Develop and implement operational strategies to drive business growth and improve customer satisfaction
  • Collaborate with clinical teams to ensure seamless service delivery and adherence to quality standards
  • Maintain strong relationships with homes and stakeholders through regular communication and issue resolution
  • Provide presentations and training sessions to enhance employee knowledge and skills
  • Promote Lifemark Seniors Wellness Services to new and existing partners
Key Performance Indicators (KPIs)
  • Deliver contracted hours and meet staff turnover targets
  • Raise revenue and expand business presence
  • Enhance customer retention and loyalty
Requirements
  • Minimum 3 years of leadership experience in clinical operations
  • Strong business management and analytical skills
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office applications and attention to detail
Salary: $80,000 - $120,000 per year

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