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Retail Store Operations Manager

2 months ago

Calgary, Alberta, Canada Winks Convenience Store Full time
About the Role

We are seeking an experienced Retail Store Supervisor to join our team at Winks Convenience Store. The successful candidate will be responsible for overseeing daily operations, managing sales teams, and maintaining inventory levels.

Key Responsibilities
  • Supervise and co-ordinate activities of sales staff, ensuring efficient customer service and sales targets are met.
  • Assign tasks and responsibilities to sales team members, promoting a collaborative work environment.
  • Train and develop sales staff to enhance their skills and knowledge.
  • Maintain accurate records of sales data, inventory levels, and personnel matters.
  • Prepare reports on sales volumes, merchandising, and personnel performance.
  • Resolve customer complaints and issues in a professional and timely manner.
Requirements
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in retail management or sales leadership roles.
  • Ability to multitask, prioritize tasks, and manage time effectively.
  • Excellent communication and interpersonal skills.
  • Flexibility to adapt to changing business needs and priorities.
  • Able to work under pressure, meet deadlines, and maintain attention to detail.
Work Conditions and Physical Capabilities
  • Fast-paced work environment with frequent interactions with customers and colleagues.
  • Combination of sitting, standing, and walking throughout the day.
  • Ability to stand for extended periods.
Personal Suitability
  • Accurate and reliable individual with a strong focus on customer satisfaction.
  • Efficient and organized in managing tasks and resources.
  • Judgement and decision-making skills to resolve complex issues.
  • Able to multitask and prioritize multiple projects simultaneously.
Compensation and Benefits

The estimated salary for this role is $45,000 to $55,000 per annum, depending on qualifications and experience. In addition to competitive pay, we offer a range of benefits including flexible working hours, opportunities for career growth and development, and a comprehensive employee assistance program.